which equated to XXXX due to the badexperience I had with the vehicles and having to lose time going back and forth to XXXX locations. XXXX agreed that I was due an additional refund of XXXX out of the XXXX that I had prepaid on XX/XX/XXXX. XXXX advised me that it would be 3-5 business days from XX/XX/XXXX to see the XXXX refunded back into my account. I received in the mail on XX/XX/XXXX a bill from XXXX in the amount of XXXX and was immediately outraged because it appeared that a billing error occurred on XXXX end

What the CFPB Record Shows About which equated to XXXX due to the badexperience I had with the vehicles and having to lose time going back and forth to XXXX locations. XXXX agreed that I was due an additional refund of XXXX out of the XXXX that I had prepaid on XX/XX/XXXX. XXXX advised me that it would be 3-5 business days from XX/XX/XXXX to see the XXXX refunded back into my account. I received in the mail on XX/XX/XXXX a bill from XXXX in the amount of XXXX and was immediately outraged because it appeared that a billing error occurred on XXXX end

which equated to XXXX due to the badexperience I had with the vehicles and having to lose time going back and forth to XXXX locations. XXXX agreed that I was due an additional refund of XXXX out of the XXXX that I had prepaid on XX/XX/XXXX. XXXX advised me that it would be 3-5 business days from XX/XX/XXXX to see the XXXX refunded back into my account. I received in the mail on XX/XX/XXXX a bill from XXXX in the amount of XXXX and was immediately outraged because it appeared that a billing error occurred on XXXX end has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to XXXX, and the most recent logged activity is XXXX XXXX , giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, which equated to XXXX due to the badexperience I had with the vehicles and having to lose time going back and forth to XXXX locations. XXXX agreed that I was due an additional refund of XXXX out of the XXXX that I had prepaid on XX/XX/XXXX. XXXX advised me that it would be 3-5 business days from XX/XX/XXXX to see the XXXX refunded back into my account. I received in the mail on XX/XX/XXXX a bill from XXXX in the amount of XXXX and was immediately outraged because it appeared that a billing error occurred on XXXX end reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I experienced 3 major trip interruptions due to the rental cars not having proper maintenance and had to switch vehicles 3 times within the 10-day timeframe. XXXX representatives told me each time that I would not be charged for having to exchange the cars since XXXX was at fault each time. On XX/XX/XXXX", and the single most common underlying issue is "I checked my account. I noticed that I was charged an additional fee immediately after returning the vehicle. This fee was applied to a XXXXdollar auth amount that XXXX placed on my debit card on XX/XX/XXXX when I picked the first car up. I reached out to the XXXX customer service center on XX/XX/XXXX to inquire about the additional charges. I was advised that an extra charge was accidentally applied when I exchanged the third vehicle".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating which equated to XXXX due to the badexperience I had with the vehicles and having to lose time going back and forth to XXXX locations. XXXX agreed that I was due an additional refund of XXXX out of the XXXX that I had prepaid on XX/XX/XXXX. XXXX advised me that it would be 3-5 business days from XX/XX/XXXX to see the XXXX refunded back into my account. I received in the mail on XX/XX/XXXX a bill from XXXX in the amount of XXXX and was immediately outraged because it appeared that a billing error occurred on XXXX end: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.