Total complaints
1
Filed since The
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows which clarified the rate lock program existed and for VA loans there was not a cost associated to participate. Therefore's complaint history from CFPB public records. 1 consumers have filed complaints since The . The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since The
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How which clarified the rate lock program existed and for VA loans there was not a cost associated to participate. Therefore's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| appeared to be very deceitful | 1 |
| State | Complaints |
|---|---|
| if the interest rate dropped the builder ( not buyer ) would pay to float down the interest rate at the prevailing rate originally offered to the Veteran. This was contradictory to what was expected for non-VA loans ( apparently there was a cost involved to participate in the program until XXXXAH/ HAMC instituted a strategic pause and reinstated with new incentives for the non-VA loan buyer ). | 1 |
| Issue | Complaints |
|---|---|
| while visiting the XXXXAH Sales Office at XXXX to finalize discrepancies made by the assigned Sales Representative. I was informed by the Sales Agent ( XXXX ) during my visit that I would not be able to participate in the program because it would cost the builder. This assertion directly aligned to the Loan Officers email on XXXX XX/XX/XXXX ( extracted below ) | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
which clarified the rate lock program existed and for VA loans there was not a cost associated to participate. Therefore has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to The , and the most recent logged activity is The action, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, which clarified the rate lock program existed and for VA loans there was not a cost associated to participate. Therefore reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "appeared to be very deceitful", and the single most common underlying issue is "while visiting the XXXXAH Sales Office at XXXX to finalize discrepancies made by the assigned Sales Representative. I was informed by the Sales Agent ( XXXX ) during my visit that I would not be able to participate in the program because it would cost the builder. This assertion directly aligned to the Loan Officers email on XXXX XX/XX/XXXX ( extracted below )".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating which clarified the rate lock program existed and for VA loans there was not a cost associated to participate. Therefore: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
which clarified the rate lock program existed and for VA loans there was not a cost associated to participate. Therefore has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
which clarified the rate lock program existed and for VA loans there was not a cost associated to participate. Therefore has a 0% timely response rate to CFPB complaints.
The most common issue reported against which clarified the rate lock program existed and for VA loans there was not a cost associated to participate. Therefore is "while visiting the XXXXAH Sales Office at XXXX to finalize discrepancies made by the assigned Sales Representative. I was informed by the Sales Agent ( XXXX ) during my visit that I would not be able to participate in the program because it would cost the builder. This assertion directly aligned to the Loan Officers email on XXXX XX/XX/XXXX ( extracted below )" in the "appeared to be very deceitful" product category.
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