Total complaints
1
Filed since Agai
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows which appeared on the account on XX/XX/XXXX. This charge was never reversed without any explanation at that time.'s complaint history from CFPB public records. 1 consumers have filed complaints since Agai. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since Agai
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How which appeared on the account on XX/XX/XXXX. This charge was never reversed without any explanation at that time.'s 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| as I mentioned I never had to call Citibank to elevate the level of my Checking account - so I had assumed that I did not have to call and ask them to do anything to downgrade the account so that it becomes a Basic Checking. I simply assumed it was enough to have a specified balance and the account will be considered a Basic one automatically. So when I called on XX/XX/XXXX and spoke to a representative about the fees - I was told 1 ) I had to call in order to convert the account to the Basic one | 1 |
| Issue | Complaints |
|---|---|
| but for whatever reason the representative told me no | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
which appeared on the account on XX/XX/XXXX. This charge was never reversed without any explanation at that time. has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Agai, and the most recent logged activity is Again, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, which appeared on the account on XX/XX/XXXX. This charge was never reversed without any explanation at that time. reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "as I mentioned I never had to call Citibank to elevate the level of my Checking account - so I had assumed that I did not have to call and ask them to do anything to downgrade the account so that it becomes a Basic Checking. I simply assumed it was enough to have a specified balance and the account will be considered a Basic one automatically. So when I called on XX/XX/XXXX and spoke to a representative about the fees - I was told 1 ) I had to call in order to convert the account to the Basic one", and the single most common underlying issue is "but for whatever reason the representative told me no".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating which appeared on the account on XX/XX/XXXX. This charge was never reversed without any explanation at that time.: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
which appeared on the account on XX/XX/XXXX. This charge was never reversed without any explanation at that time. has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
which appeared on the account on XX/XX/XXXX. This charge was never reversed without any explanation at that time. has a 0% timely response rate to CFPB complaints.
The most common issue reported against which appeared on the account on XX/XX/XXXX. This charge was never reversed without any explanation at that time. is "but for whatever reason the representative told me no" in the "as I mentioned I never had to call Citibank to elevate the level of my Checking account - so I had assumed that I did not have to call and ask them to do anything to downgrade the account so that it becomes a Basic Checking. I simply assumed it was enough to have a specified balance and the account will be considered a Basic one automatically. So when I called on XX/XX/XXXX and spoke to a representative about the fees - I was told 1 ) I had to call in order to convert the account to the Basic one" product category.
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