Total complaints
1
Filed since The
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows when we needed it ASAP.,Company chooses not to provide a public response,WELLS FARGO & COMPANY,PA,170XX,Older American,Consent provided,Web,2015-10-17,Closed with explanation,Yes,No,1612298's complaint history from CFPB public records. 1 consumers have filed complaints since The . The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since The
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How when we needed it ASAP.,Company chooses not to provide a public response,WELLS FARGO & COMPANY,PA,170XX,Older American,Consent provided,Web,2015-10-17,Closed with explanation,Yes,No,1612298's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| so each statement looks like a payment per month. This is a little discerning that a bank the size is having this issue with calculation. Earlier I caught an error on a checking account that fees were being deducted that should not have been and I had to have them reversed by the manager. Who is taking care of quality assurance in customers accounts. Why are the accounts allowed to persist with mistakes with no one watching them. Why are they not being reviewed and audited for these errors. We also had money from previous mortgages from this bank end up in the escheats division of the state because the checks was never forwarded to our address. Really | 1 |
| Issue | Complaints |
|---|---|
| just refinanced. This happened 2 times with this bank. Why? Because if no one sends it out it does n't get returned | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
when we needed it ASAP.,Company chooses not to provide a public response,WELLS FARGO & COMPANY,PA,170XX,Older American,Consent provided,Web,2015-10-17,Closed with explanation,Yes,No,1612298 has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to The , and the most recent logged activity is The mortga, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, when we needed it ASAP.,Company chooses not to provide a public response,WELLS FARGO & COMPANY,PA,170XX,Older American,Consent provided,Web,2015-10-17,Closed with explanation,Yes,No,1612298 reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "so each statement looks like a payment per month. This is a little discerning that a bank the size is having this issue with calculation. Earlier I caught an error on a checking account that fees were being deducted that should not have been and I had to have them reversed by the manager. Who is taking care of quality assurance in customers accounts. Why are the accounts allowed to persist with mistakes with no one watching them. Why are they not being reviewed and audited for these errors. We also had money from previous mortgages from this bank end up in the escheats division of the state because the checks was never forwarded to our address. Really", and the single most common underlying issue is "just refinanced. This happened 2 times with this bank. Why? Because if no one sends it out it does n't get returned".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating when we needed it ASAP.,Company chooses not to provide a public response,WELLS FARGO & COMPANY,PA,170XX,Older American,Consent provided,Web,2015-10-17,Closed with explanation,Yes,No,1612298: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
when we needed it ASAP.,Company chooses not to provide a public response,WELLS FARGO & COMPANY,PA,170XX,Older American,Consent provided,Web,2015-10-17,Closed with explanation,Yes,No,1612298 has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
when we needed it ASAP.,Company chooses not to provide a public response,WELLS FARGO & COMPANY,PA,170XX,Older American,Consent provided,Web,2015-10-17,Closed with explanation,Yes,No,1612298 has a 0% timely response rate to CFPB complaints.
The most common issue reported against when we needed it ASAP.,Company chooses not to provide a public response,WELLS FARGO & COMPANY,PA,170XX,Older American,Consent provided,Web,2015-10-17,Closed with explanation,Yes,No,1612298 is "just refinanced. This happened 2 times with this bank. Why? Because if no one sends it out it does n't get returned" in the "so each statement looks like a payment per month. This is a little discerning that a bank the size is having this issue with calculation. Earlier I caught an error on a checking account that fees were being deducted that should not have been and I had to have them reversed by the manager. Who is taking care of quality assurance in customers accounts. Why are the accounts allowed to persist with mistakes with no one watching them. Why are they not being reviewed and audited for these errors. We also had money from previous mortgages from this bank end up in the escheats division of the state because the checks was never forwarded to our address. Really" product category.
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