when we called

What the CFPB Record Shows About when we called

when we called has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to New , and the most recent logged activity is New Rez db, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, when we called reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "my account was set up to draft payments bi weekly. I have also just learned that from the inception of the loan that payments have not been properly applied or at least timely which means daily interest has continued to accrue and portion of payments applied to principal have been less", and the single most common underlying issue is "New Rez deducted two payments from my account in XX/XX/2020 only to find out that one of the payments was redeposited. I called XX/XX/XXXX to find out why two additional payments were also not deducted for XXXX and that is when I learned of the forbearance program".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating when we called: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.