Total complaints
1
Filed since XXXX
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows when they should have been going to principal. This can all be referenced in the Unowed Late Fees Paid and Extra Interest Paid Due to Misallocation of Payments PDF Files and the Scanned printout from Navient.com dated XXXX's complaint history from CFPB public records. 1 consumers have filed complaints since XXXX. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since XXXX
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How when they should have been going to principal. This can all be referenced in the Unowed Late Fees Paid and Extra Interest Paid Due to Misallocation of Payments PDF Files and the Scanned printout from Navient.com dated XXXX's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| any and all late fees that were owed at that time were then reversed and no longer owed. This is shown as Late Fee Reversal on all 3 of my private student loans. This is on the scanned printout from XXXX dated XXXX along with the CSV download from XXXX. After this date | 1 |
| Issue | Complaints |
|---|---|
| was not applied to the principal balance | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
when they should have been going to principal. This can all be referenced in the Unowed Late Fees Paid and Extra Interest Paid Due to Misallocation of Payments PDF Files and the Scanned printout from Navient.com dated XXXX has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to XXXX, and the most recent logged activity is XXXX : {$2, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, when they should have been going to principal. This can all be referenced in the Unowed Late Fees Paid and Extra Interest Paid Due to Misallocation of Payments PDF Files and the Scanned printout from Navient.com dated XXXX reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "any and all late fees that were owed at that time were then reversed and no longer owed. This is shown as Late Fee Reversal on all 3 of my private student loans. This is on the scanned printout from XXXX dated XXXX along with the CSV download from XXXX. After this date", and the single most common underlying issue is "was not applied to the principal balance".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating when they should have been going to principal. This can all be referenced in the Unowed Late Fees Paid and Extra Interest Paid Due to Misallocation of Payments PDF Files and the Scanned printout from Navient.com dated XXXX: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
when they should have been going to principal. This can all be referenced in the Unowed Late Fees Paid and Extra Interest Paid Due to Misallocation of Payments PDF Files and the Scanned printout from Navient.com dated XXXX has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
when they should have been going to principal. This can all be referenced in the Unowed Late Fees Paid and Extra Interest Paid Due to Misallocation of Payments PDF Files and the Scanned printout from Navient.com dated XXXX has a 0% timely response rate to CFPB complaints.
The most common issue reported against when they should have been going to principal. This can all be referenced in the Unowed Late Fees Paid and Extra Interest Paid Due to Misallocation of Payments PDF Files and the Scanned printout from Navient.com dated XXXX is "was not applied to the principal balance" in the "any and all late fees that were owed at that time were then reversed and no longer owed. This is shown as Late Fee Reversal on all 3 of my private student loans. This is on the scanned printout from XXXX dated XXXX along with the CSV download from XXXX. After this date" product category.
Read our methodology — how this data is sourced, computed, and verified.