Total complaints
1
Filed since Long
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows when they offered to remove the escrow account and XX/XX/XXXX's complaint history from CFPB public records. 1 consumers have filed complaints since Long. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since Long
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How when they offered to remove the escrow account and XX/XX/XXXX's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| I received a letter from them on XX/XX/XXXX | 1 |
| State | Complaints |
|---|---|
| when they sent this last letter. I have years of confirmation numbers to prove my payments have not been 30 days late and my credit score has done nothing but go up in the last several years. This is an outright lie they are using fraudulently to keep me in this escrow account. | 1 |
| Issue | Complaints |
|---|---|
| that said | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
when they offered to remove the escrow account and XX/XX/XXXX has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Long, and the most recent logged activity is Long story, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, when they offered to remove the escrow account and XX/XX/XXXX reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I received a letter from them on XX/XX/XXXX", and the single most common underlying issue is "that said".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating when they offered to remove the escrow account and XX/XX/XXXX: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
Learn more about your rights and how to interpret complaint data.
Explore additional financial data about companies, lenders, and institutions on our partner portals.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
when they offered to remove the escrow account and XX/XX/XXXX has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
when they offered to remove the escrow account and XX/XX/XXXX has a 0% timely response rate to CFPB complaints.
The most common issue reported against when they offered to remove the escrow account and XX/XX/XXXX is "that said" in the "I received a letter from them on XX/XX/XXXX" product category.
Read our methodology — how this data is sourced, computed, and verified.