Total complaints
4
Filed since This
4 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
4 consumer complaints filed with the CFPB
This profile shows when they notified me that I had a balance on the credit card. This tells me that something happened between XXXX and XXXX's complaint history from CFPB public records. 4 consumers have filed complaints since This. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
4
Filed since This
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How when they notified me that I had a balance on the credit card. This tells me that something happened between XXXX and XXXX's 4 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| I found that I used an older account to purchase a book on XX/XX/XXXX for {$66.00} | 4 |
| State | Complaints |
|---|---|
| where they stopped sending out monthly statement information. | 4 |
| Issue | Complaints |
|---|---|
| so I had no reason to believe that I owed any money. XXXX XXXX XXXX also failed to send me information about accruing a late fees and missed payments. No emails | 2 |
| so I had no reason to believe that I owed any money. XXXX XXXX XXXXXXXX also failed to send me information about accruing a late fees and missed payments. No emails | 1 |
| so I had no reason to believe that I owed any money. Bank of America also failed to send me information about accruing a late fees and missed payments. No emails | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
when they notified me that I had a balance on the credit card. This tells me that something happened between XXXX and XXXX has accumulated 4 consumer complaints in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 4 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to This, and the most recent logged activity is This was m, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, when they notified me that I had a balance on the credit card. This tells me that something happened between XXXX and XXXX reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I found that I used an older account to purchase a book on XX/XX/XXXX for {$66.00}", and the single most common underlying issue is "so I had no reason to believe that I owed any money. XXXX XXXX XXXX also failed to send me information about accruing a late fees and missed payments. No emails".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating when they notified me that I had a balance on the credit card. This tells me that something happened between XXXX and XXXX: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
when they notified me that I had a balance on the credit card. This tells me that something happened between XXXX and XXXX has received 4 consumer complaints filed with the Consumer Financial Protection Bureau.
when they notified me that I had a balance on the credit card. This tells me that something happened between XXXX and XXXX has a 0% timely response rate to CFPB complaints.
The most common issue reported against when they notified me that I had a balance on the credit card. This tells me that something happened between XXXX and XXXX is "so I had no reason to believe that I owed any money. XXXX XXXX XXXX also failed to send me information about accruing a late fees and missed payments. No emails" in the "I found that I used an older account to purchase a book on XX/XX/XXXX for {$66.00}" product category.
Read our methodology — how this data is sourced, computed, and verified.