Total complaints
1
Filed since We h
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows when the bill would have gone to collections. So's complaint history from CFPB public records. 1 consumers have filed complaints since We h. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since We h
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How when the bill would have gone to collections. So's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| trying to get the situation resolved. It started in XX/XX/XXXX when we were mailed a surplus escrow check that was over {$5000.00}. We immediately knew something was wrong and called customer service. The agent we spoke with ensured us that the check was correct | 1 |
| State | Complaints |
|---|---|
| we ended up paying the tax bill out of our own pocket | 1 |
| Issue | Complaints |
|---|---|
| it was brought to our attention that we had a large tax bill that was so past due | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
when the bill would have gone to collections. So has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to We h, and the most recent logged activity is We have ha, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, when the bill would have gone to collections. So reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "trying to get the situation resolved. It started in XX/XX/XXXX when we were mailed a surplus escrow check that was over {$5000.00}. We immediately knew something was wrong and called customer service. The agent we spoke with ensured us that the check was correct", and the single most common underlying issue is "it was brought to our attention that we had a large tax bill that was so past due".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating when the bill would have gone to collections. So: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
when the bill would have gone to collections. So has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
when the bill would have gone to collections. So has a 0% timely response rate to CFPB complaints.
The most common issue reported against when the bill would have gone to collections. So is "it was brought to our attention that we had a large tax bill that was so past due" in the "trying to get the situation resolved. It started in XX/XX/XXXX when we were mailed a surplus escrow check that was over {$5000.00}. We immediately knew something was wrong and called customer service. The agent we spoke with ensured us that the check was correct" product category.
Read our methodology — how this data is sourced, computed, and verified.