Total complaints
1
Filed since On X
2026 data Public-data reference. official source
when that letter did not arrive
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows when that letter did not arrive's complaint history from CFPB public records. 1 consumers have filed complaints since On X. The company has a 0% timely response rate and has provided relief in 0% of cases.
1
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
1
States Active
On X
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
when that letter did not arrive complaint mix by product
- but was 1 100.0% – 0% relief
How when that letter did not arrive's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| but was told that I would have an answer within a week. I confirmed via this phone call that I would have no problem receiving the bonus again. A week later I called again | 1 |
Top States
| State | Complaints |
|---|---|
| I called back and was finally put on the phone with a supervisor that could help. She approved my application over the phone. I confirmed with her | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| and received the same answer. Another week goes by and I am told over the phone that I was sent a letter in the mail with a request for additional information that I would have to return to Citi. No such item ever arrived at my home | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About when that letter did not arrive
when that letter did not arrive has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to On X, and the most recent logged activity is On XX/XX/2, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, when that letter did not arrive reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "but was told that I would have an answer within a week. I confirmed via this phone call that I would have no problem receiving the bonus again. A week later I called again", and the single most common underlying issue is "and received the same answer. Another week goes by and I am told over the phone that I was sent a letter in the mail with a request for additional information that I would have to return to Citi. No such item ever arrived at my home".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating when that letter did not arrive: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does when that letter did not arrive have?
when that letter did not arrive has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
Does when that letter did not arrive respond to complaints on time?
when that letter did not arrive has a 0% timely response rate to CFPB complaints.
What is the most common complaint about when that letter did not arrive?
The most common issue reported against when that letter did not arrive is "and received the same answer. Another week goes by and I am told over the phone that I was sent a letter in the mail with a request for additional information that I would have to return to Citi. No such item ever arrived at my home" in the "but was told that I would have an answer within a week. I confirmed via this phone call that I would have no problem receiving the bonus again. A week later I called again" product category.
Read our methodology — how this data is sourced, computed, and verified.
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