Total complaints
1
Filed since On S
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows when it happened's complaint history from CFPB public records. 1 consumers have filed complaints since On S. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since On S
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How when it happened's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| XX/XX/XXXX | 1 |
| State | Complaints |
|---|---|
| and additional details. The ticket requested if there was a way to sync the wallet to catch up to the transfer. The first response I received was on XX/XX/XXXX with what appeared to be a standard response. ( This appears to be true due to many other users on XXXX claiming it is the exact message they received after weeks of waiting for support. ) It said | 1 |
| Issue | Complaints |
|---|---|
| which they did. I transferred an additional XXXX coins after that and nothing ever showed up after hours | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
when it happened has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to On S, and the most recent logged activity is On Sunday, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, when it happened reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "XX/XX/XXXX", and the single most common underlying issue is "which they did. I transferred an additional XXXX coins after that and nothing ever showed up after hours".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating when it happened: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
when it happened has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
when it happened has a 0% timely response rate to CFPB complaints.
The most common issue reported against when it happened is "which they did. I transferred an additional XXXX coins after that and nothing ever showed up after hours" in the "XX/XX/XXXX" product category.
Read our methodology — how this data is sourced, computed, and verified.