Total complaints
1
Filed since This
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows when I had to go through multiple levels of people telling me they could not change my password before finally getting to someone who could. By the time I got into the account's complaint history from CFPB public records. 1 consumers have filed complaints since This. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since This
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How when I had to go through multiple levels of people telling me they could not change my password before finally getting to someone who could. By the time I got into the account's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| it says it can't find information to verify the account ( despite me giving it my social security number | 1 |
| State | Complaints |
|---|---|
| it was past midnight and they charged me a late fee. Today it happened again and they told me they can't escalate the call because it's a holiday. | 1 |
| Issue | Complaints |
|---|---|
| and date of birth ) | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
when I had to go through multiple levels of people telling me they could not change my password before finally getting to someone who could. By the time I got into the account has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to This, and the most recent logged activity is This is so, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, when I had to go through multiple levels of people telling me they could not change my password before finally getting to someone who could. By the time I got into the account reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "it says it can't find information to verify the account ( despite me giving it my social security number", and the single most common underlying issue is "and date of birth )".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating when I had to go through multiple levels of people telling me they could not change my password before finally getting to someone who could. By the time I got into the account: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
when I had to go through multiple levels of people telling me they could not change my password before finally getting to someone who could. By the time I got into the account has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
when I had to go through multiple levels of people telling me they could not change my password before finally getting to someone who could. By the time I got into the account has a 0% timely response rate to CFPB complaints.
The most common issue reported against when I had to go through multiple levels of people telling me they could not change my password before finally getting to someone who could. By the time I got into the account is "and date of birth )" in the "it says it can't find information to verify the account ( despite me giving it my social security number" product category.
Read our methodology — how this data is sourced, computed, and verified.