when I called they said that they would email me and send me messages through their portals ; I got nothing. Two bank representatives then told me that they were ending their banking relationship with me for fraudulent activity and that my account would remain frozen until the claims had been processed. I called again and was issued a new debit card without my authorization and was offered the chance to open a new account.

What the CFPB Record Shows About when I called they said that they would email me and send me messages through their portals ; I got nothing. Two bank representatives then told me that they were ending their banking relationship with me for fraudulent activity and that my account would remain frozen until the claims had been processed. I called again and was issued a new debit card without my authorization and was offered the chance to open a new account.

when I called they said that they would email me and send me messages through their portals ; I got nothing. Two bank representatives then told me that they were ending their banking relationship with me for fraudulent activity and that my account would remain frozen until the claims had been processed. I called again and was issued a new debit card without my authorization and was offered the chance to open a new account. has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 0 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Subs, and the most recent logged activity is Subsequent, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, when I called they said that they would email me and send me messages through their portals ; I got nothing. Two bank representatives then told me that they were ending their banking relationship with me for fraudulent activity and that my account would remain frozen until the claims had been processed. I called again and was issued a new debit card without my authorization and was offered the chance to open a new account. reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I was charged the amounts that I had payed the movers via XXXX on the Capital One mobile application and days later", and the single most common underlying issue is "I received a call from Capital One about the transaction and asked them to cancel that transfer. They said that one transfer was pending and the other had already been processed and that there was nothing they could do. I insisted that two claims were filed".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating when I called they said that they would email me and send me messages through their portals ; I got nothing. Two bank representatives then told me that they were ending their banking relationship with me for fraudulent activity and that my account would remain frozen until the claims had been processed. I called again and was issued a new debit card without my authorization and was offered the chance to open a new account.: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.