Total complaints
1
Filed since Per
2026 data Public-data reference. official source
when a creditor agrees to a new payment plan with a consumer who was current at the time of the new arrangement
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows when a creditor agrees to a new payment plan with a consumer who was current at the time of the new arrangement's complaint history from CFPB public records. 1 consumers have filed complaints since Per . The company has a 0% timely response rate and has provided relief in 0% of cases.
1
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
1
States Active
Per
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
when a creditor agrees to a new payment plan with a consumer who was current at the time of the new arrangement complaint mix by product
- if ANY 1 100.0% – 0% relief
How when a creditor agrees to a new payment plan with a consumer who was current at the time of the new arrangement's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| if ANY accommodation is made in relation to repayment of the loan | 1 |
Top States
| State | Complaints |
|---|---|
| the creditor must continue to report the account as current. My account has since been paid off | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| partial payments | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About when a creditor agrees to a new payment plan with a consumer who was current at the time of the new arrangement
when a creditor agrees to a new payment plan with a consumer who was current at the time of the new arrangement has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 0 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Per , and the most recent logged activity is Per the Ca, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, when a creditor agrees to a new payment plan with a consumer who was current at the time of the new arrangement reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "if ANY accommodation is made in relation to repayment of the loan", and the single most common underlying issue is "partial payments".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating when a creditor agrees to a new payment plan with a consumer who was current at the time of the new arrangement: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does when a creditor agrees to a new payment plan with a consumer who was current at the time of the new arrangement have?
when a creditor agrees to a new payment plan with a consumer who was current at the time of the new arrangement has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
Does when a creditor agrees to a new payment plan with a consumer who was current at the time of the new arrangement respond to complaints on time?
when a creditor agrees to a new payment plan with a consumer who was current at the time of the new arrangement has a 0% timely response rate to CFPB complaints.
What is the most common complaint about when a creditor agrees to a new payment plan with a consumer who was current at the time of the new arrangement?
The most common issue reported against when a creditor agrees to a new payment plan with a consumer who was current at the time of the new arrangement is "partial payments" in the "if ANY accommodation is made in relation to repayment of the loan" product category.
Read our methodology — how this data is sourced, computed, and verified.
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