Total complaints
10
Filed since Deta
2026 data Public-data reference. official source
when
10 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
10 consumer complaints filed with the CFPB
This profile shows when's complaint history from CFPB public records. 10 consumers have filed complaints since Deta. The company has a 0% timely response rate and has provided relief in 0% of cases.
10
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
8
States Active
Deta
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
when complaint mix by product
- good judgement 2 25.0% – 0% relief
- credits 1 12.5% – 0% relief
- but this 1 12.5% – 0% relief
- I have 1 12.5% – 0% relief
- my beneficiary 1 12.5% – 0% relief
- to whom 1 12.5% – 0% relief
- the financial 1 12.5% – 0% relief
How when's 10 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| good judgement | 2 |
| credits | 1 |
| but this information is not specific to MY case and does not tell me specifically how MY disputed item in particular was verified. In fact | 1 |
| I have reached out to the Department of Education addressed to XXXX XXXX and staff | 1 |
| my beneficiary still has not received a direct deposit of {$1000.00} USD. Weeks and months went by my beneficiary still has not received the funds. I called MoneyGram and they open a new case | 1 |
| to whom I relayed the above concerns. I once again reiterated my desire for an electronic transfer of my account balance to XXXX or a check made out and sent directly to me | 1 |
| the financial institution must conduct a prompt | 1 |
| XXXX XXXX Dear sir | 1 |
| I would need to remove my credit lock at XXXX. I called the XXXX number on the notice and was finally able to speak with someone named XXXX in the XXXX department. I explained that I never applied for any credit or credit card with Citi. He did assist me with removing the application from Citi | 1 |
Top States
| State | Complaints |
|---|---|
| and where the deposit was applied Proof showing whether the deposit satisfied all or part of the alleged balance 3. Evidence of Disbursement of Funds Proof of actual credit extension beyond the secured deposit | 1 |
| and who? Or was information obtained from a 3rd party entity? If so | 1 |
| or even why | 1 |
| why | 1 |
| and how Laurel Road had contacted XXXX regarding the check | 1 |
| in fact | 1 |
| where | 1 |
| etc.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,CITIBANK | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| sharpness | 2 |
| fees | 1 |
| and Equifax may use ... '' | 1 |
| I believe that is her name at Aidvanatge which she had no idea. I also reached out to Federal Student Aid over the past year | 1 |
| to respond back on XX/XX/XXXX. MoneyGram stated the agent confirmed the money was paid | 1 |
| yet again : ( 1 ) the check number | 1 |
| and timely investigation. However | 1 |
| XXXX XXXX with a research request form with my name and address were written already. Even though I do not like to send it back to this office | 1 |
| when | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About when
when has accumulated 10 consumer complaints in the CFPB public database, with filings active across 8 U.S. states. Of those submissions, 9 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Deta, and the most recent logged activity is practicali, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, when reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "good judgement", and the single most common underlying issue is "sharpness".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating when: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does when have?
when has received 10 consumer complaints filed with the Consumer Financial Protection Bureau.
Does when respond to complaints on time?
when has a 0% timely response rate to CFPB complaints.
What is the most common complaint about when?
The most common issue reported against when is "sharpness" in the "good judgement" product category.
Read our methodology — how this data is sourced, computed, and verified.
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