Total complaints
1
Filed since Sinc
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows were placed in a special account '' and NOT posted towards the mortgage. To her knowledge's complaint history from CFPB public records. 1 consumers have filed complaints since Sinc. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since Sinc
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How were placed in a special account '' and NOT posted towards the mortgage. To her knowledge's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| borrower | 1 |
| State | Complaints |
|---|---|
| these monies are STILL sitting in said account. She has made multiple attempts to contact Selene and get answers to her questions regarding the status of the account. She is an authorized spokesperson for the account with authorization being provided in writing to Selene Finance. She has been unsuccessful in receiving the answers to these questions. In an attempt to pay online again | 1 |
| Issue | Complaints |
|---|---|
| stating the payments would be {$630.00} with the first payment being due on XX/XX/XXXX. Prior to their approval of the modification | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
were placed in a special account '' and NOT posted towards the mortgage. To her knowledge has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Sinc, and the most recent logged activity is Since the , giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, were placed in a special account '' and NOT posted towards the mortgage. To her knowledge reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "borrower", and the single most common underlying issue is "stating the payments would be {$630.00} with the first payment being due on XX/XX/XXXX. Prior to their approval of the modification".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating were placed in a special account '' and NOT posted towards the mortgage. To her knowledge: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
were placed in a special account '' and NOT posted towards the mortgage. To her knowledge has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
were placed in a special account '' and NOT posted towards the mortgage. To her knowledge has a 0% timely response rate to CFPB complaints.
The most common issue reported against were placed in a special account '' and NOT posted towards the mortgage. To her knowledge is "stating the payments would be {$630.00} with the first payment being due on XX/XX/XXXX. Prior to their approval of the modification" in the "borrower" product category.
Read our methodology — how this data is sourced, computed, and verified.