well those are the numbers I cant do anything about that ( knowing that she had be caught about lying about the 90 % LTV ). The minute her toned changed after she pulled our credit report ( which is excellent in every area by the way ) I knew that she realized that everything she had told me was a complete lie and she was embarrassed and being exposed. The fact that she completely changed her attitude and showed lack of care and customer service was horrifying. She then started telling me that there are other banks out there that offer 90 % LTV loans and maybe I should try them. I replied

What the CFPB Record Shows About well those are the numbers I cant do anything about that ( knowing that she had be caught about lying about the 90 % LTV ). The minute her toned changed after she pulled our credit report ( which is excellent in every area by the way ) I knew that she realized that everything she had told me was a complete lie and she was embarrassed and being exposed. The fact that she completely changed her attitude and showed lack of care and customer service was horrifying. She then started telling me that there are other banks out there that offer 90 % LTV loans and maybe I should try them. I replied

well those are the numbers I cant do anything about that ( knowing that she had be caught about lying about the 90 % LTV ). The minute her toned changed after she pulled our credit report ( which is excellent in every area by the way ) I knew that she realized that everything she had told me was a complete lie and she was embarrassed and being exposed. The fact that she completely changed her attitude and showed lack of care and customer service was horrifying. She then started telling me that there are other banks out there that offer 90 % LTV loans and maybe I should try them. I replied has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Yest, and the most recent logged activity is Yesterday, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, well those are the numbers I cant do anything about that ( knowing that she had be caught about lying about the 90 % LTV ). The minute her toned changed after she pulled our credit report ( which is excellent in every area by the way ) I knew that she realized that everything she had told me was a complete lie and she was embarrassed and being exposed. The fact that she completely changed her attitude and showed lack of care and customer service was horrifying. She then started telling me that there are other banks out there that offer 90 % LTV loans and maybe I should try them. I replied reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "on X/XX/2017 when we finally consented to a credit pull to finalize the terms and rates and get the ball rolling", and the single most common underlying issue is "quiet".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating well those are the numbers I cant do anything about that ( knowing that she had be caught about lying about the 90 % LTV ). The minute her toned changed after she pulled our credit report ( which is excellent in every area by the way ) I knew that she realized that everything she had told me was a complete lie and she was embarrassed and being exposed. The fact that she completely changed her attitude and showed lack of care and customer service was horrifying. She then started telling me that there are other banks out there that offer 90 % LTV loans and maybe I should try them. I replied: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.