well I waited three months to see if they would back out and they did n't I tried to call The guy back at the bank to clear this up I was told he quit. So then I called the bank manager ( Key Bank ) I was told that the guy that worked there was on vacation and he would get a hold of him and then get back with me. This was over XXXX XXXX weekend ( XX/XX/XXXX ) so he told me he would not be able to get back with me until Tuesday

What the CFPB Record Shows About well I waited three months to see if they would back out and they did n't I tried to call The guy back at the bank to clear this up I was told he quit. So then I called the bank manager ( Key Bank ) I was told that the guy that worked there was on vacation and he would get a hold of him and then get back with me. This was over XXXX XXXX weekend ( XX/XX/XXXX ) so he told me he would not be able to get back with me until Tuesday

well I waited three months to see if they would back out and they did n't I tried to call The guy back at the bank to clear this up I was told he quit. So then I called the bank manager ( Key Bank ) I was told that the guy that worked there was on vacation and he would get a hold of him and then get back with me. This was over XXXX XXXX weekend ( XX/XX/XXXX ) so he told me he would not be able to get back with me until Tuesday has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Then, and the most recent logged activity is Then in XX, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, well I waited three months to see if they would back out and they did n't I tried to call The guy back at the bank to clear this up I was told he quit. So then I called the bank manager ( Key Bank ) I was told that the guy that worked there was on vacation and he would get a hold of him and then get back with me. This was over XXXX XXXX weekend ( XX/XX/XXXX ) so he told me he would not be able to get back with me until Tuesday reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "she has a brokerage account through Key Bank we were trying to get money from that for the remodel. Not knowing back in XX/XX/XXXX money was already taken out ( for what I do not know I was not over the accounts when this was done ). We met with the broker to see if mom could get enough for the remodel which was around 13", and the single most common underlying issue is "pay with it and then she would have a year no interest on it. So she applied that day got the credit card approved and waiting for the card to come in the mail was like 5-7 days the contractor still bugging us because he wanted money and we were n't able to get a hold of the card when we finally got the card we try to pay he tried to run {$3000.00} at a time through it because that 's all his credit card account would allow him. It would not work".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating well I waited three months to see if they would back out and they did n't I tried to call The guy back at the bank to clear this up I was told he quit. So then I called the bank manager ( Key Bank ) I was told that the guy that worked there was on vacation and he would get a hold of him and then get back with me. This was over XXXX XXXX weekend ( XX/XX/XXXX ) so he told me he would not be able to get back with me until Tuesday: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.