Total complaints
8
Filed since Afte
2026 data Public-data reference. official source
Well
8 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
8 consumer complaints filed with the CFPB
This profile shows Well's complaint history from CFPB public records. 8 consumers have filed complaints since Afte. The company has a 0% timely response rate and has provided relief in 0% of cases.
8
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
8
States Active
Afte
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
Well complaint mix by product
- XX/XX/XXXXXXXX 1 14.3% – 0% relief
- and the 1 14.3% – 0% relief
- XX/XX/XXXX 1 14.3% – 0% relief
- I called 1 14.3% – 0% relief
- made a 1 14.3% – 0% relief
- XXXX then 1 14.3% – 0% relief
- in three 1 14.3% – 0% relief
How Well's 8 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| XX/XX/XXXXXXXX | 1 |
| and the amount of being transferred around to different departments and having to explain our situation again and again | 1 |
| XX/XX/XXXX | 1 |
| I called Sallie Mae again | 1 |
| made a phone call | 1 |
| XXXX then said to me | 1 |
| in three days | 1 |
| I received another call from telephone number XXXX. This time | 1 |
Top States
| State | Complaints |
|---|---|
| customer service should have known better because I can't close this account until it is at {$0.00} '' and The bank did not collect on this check because it was returned | 1 |
| you may want to think about switching those over to a different account. '' They have given us no estimate of how long this will continue. | 1 |
| the loan was refinanced by XXXX | 1 |
| it 's moot now | 1 |
| this is the only account we have under this name and that's the balance So | 1 |
| YOU gave me the wrong information about WHEN it would be due! '' She then said | 1 |
| I received the promise that my dispute would be resolved in 30 days | 1 |
| you didn't talk to me so you have no reason to be anything but nice to me | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| with a reflected posting date of the check being XX/XX/XXXX24. Purchases were completed using this money on XX/XX/XXXXXXXX before noon | 1 |
| has made us feel victimized all over again by Ally Bank AND the criminal who stole our debit card number. Ally 's fraud department has been completely unhelpful and non-transparent throughout the whole process. At this point | 1 |
| Well | 1 |
| and said that it would be fixed. It has not been fixed. And my loan refinance provider requires a statement from Sallie Mae where my loan is not in delinquency status. And if Sallie Mae had not made their error | 1 |
| and closed my account. Just like that. He then gave me {$200.00} plus dollars. I kept saying | 1 |
| you 'll have to pay it back by Wednesday | 1 |
| whereas COMPLETE INFORMATION HAD BEEN PROVIDED | 1 |
| told the previous caller that I recently refinanced | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Well
Well has accumulated 8 consumer complaints in the CFPB public database, with filings active across 8 U.S. states. Of those submissions, 8 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Afte, and the most recent logged activity is This time , giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, Well reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "XX/XX/XXXXXXXX", and the single most common underlying issue is "with a reflected posting date of the check being XX/XX/XXXX24. Purchases were completed using this money on XX/XX/XXXXXXXX before noon".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating Well: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Well have?
Well has received 8 consumer complaints filed with the Consumer Financial Protection Bureau.
Does Well respond to complaints on time?
Well has a 0% timely response rate to CFPB complaints.
What is the most common complaint about Well?
The most common issue reported against Well is "with a reflected posting date of the check being XX/XX/XXXX24. Purchases were completed using this money on XX/XX/XXXXXXXX before noon" in the "XX/XX/XXXXXXXX" product category.
Read our methodology — how this data is sourced, computed, and verified.
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