Total complaints
5
Filed since I ha
2026 data Public-data reference. official source
well
5 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
5 consumer complaints filed with the CFPB
This profile shows well's complaint history from CFPB public records. 5 consumers have filed complaints since I ha. The company has a 0% timely response rate and has provided relief in 0% of cases.
5
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
5
States Active
I ha
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
well complaint mix by product
- the most 1 20.0% – 0% relief
- I met 1 20.0% – 0% relief
- So my 1 20.0% – 0% relief
- lack of 1 20.0% – 0% relief
- that I'd 1 20.0% – 0% relief
How well's 5 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| the most recent submission from XX/XX/XXXX says processed in my online account. I get on chat with MOHELA rep | 1 |
| I met it | 1 |
| So my wife and I discussed him building a house on lot XXXX. My dwelling is on lot XXXX. My friend said he wanted purchase just a ( lot for home to fit on ). After our agreement | 1 |
| lack of professionalism | 1 |
| that I'd not received any communication from Chase in about 10 years | 1 |
Top States
| State | Complaints |
|---|---|
| they weren't denied | 1 |
| that PoD was all well and good but you see uhhh | 1 |
| well house. all this for a amount of a release for XXXX. I was trying to help a friend out and this what I had to deal with. I can't sleep half the time over this,Company has responded to the consumer and the CFPB and chooses not to provide a public response,LoanCare | 1 |
| it is obvious why there are so many issues with your XXXX. I'm on the fence with whether or not I need to contact Law Enforcement. In the past and today | 1 |
| if you really are a lawyer | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| who tells me that she can see the three forms have STILL NOT BEEN PROCESSED and that there's no indication as to why and that the notice '' that is pending is just an updated payment count. She suggests I call for a supervisor since she can see how many times I have tried to address this issue. I call and speak with MOHELA rep | 1 |
| past goalposts that you established in writing and then after I fully met them | 1 |
| my lot XXXX is XXXX acres and is half woods | 1 |
| that he only has himself to blame because he made me feel horrible from the onset of the conversation. Does AES/PHEAA make a habit of allowing people with bad attitudes run the organization? Nearly every single time I call in | 1 |
| and I wanted to know the exact date that the account was opened | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About well
well has accumulated 5 consumer complaints in the CFPB public database, with filings active across 5 U.S. states. Of those submissions, 4 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to I ha, and the most recent logged activity is This would, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, well reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "the most recent submission from XX/XX/XXXX says processed in my online account. I get on chat with MOHELA rep", and the single most common underlying issue is "who tells me that she can see the three forms have STILL NOT BEEN PROCESSED and that there's no indication as to why and that the notice '' that is pending is just an updated payment count. She suggests I call for a supervisor since she can see how many times I have tried to address this issue. I call and speak with MOHELA rep".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating well: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does well have?
well has received 5 consumer complaints filed with the Consumer Financial Protection Bureau.
Does well respond to complaints on time?
well has a 0% timely response rate to CFPB complaints.
What is the most common complaint about well?
The most common issue reported against well is "who tells me that she can see the three forms have STILL NOT BEEN PROCESSED and that there's no indication as to why and that the notice '' that is pending is just an updated payment count. She suggests I call for a supervisor since she can see how many times I have tried to address this issue. I call and speak with MOHELA rep" in the "the most recent submission from XX/XX/XXXX says processed in my online account. I get on chat with MOHELA rep" product category.
Read our methodology — how this data is sourced, computed, and verified.
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