Total complaints
1
Filed since EXHI
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows we worked directly with USAA to reconfigure all of our security protocols including new passwords's complaint history from CFPB public records. 1 consumers have filed complaints since EXHI. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since EXHI
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How we worked directly with USAA to reconfigure all of our security protocols including new passwords's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| we experienced a fraud event with our USAA accounts | 1 |
| State | Complaints |
|---|---|
| pins | 1 |
| Issue | Complaints |
|---|---|
| the fraudsters were able to gain the answers to my wifes security questions | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
we worked directly with USAA to reconfigure all of our security protocols including new passwords has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to EXHI, and the most recent logged activity is EXHIBIT Ab, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, we worked directly with USAA to reconfigure all of our security protocols including new passwords reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "we experienced a fraud event with our USAA accounts", and the single most common underlying issue is "the fraudsters were able to gain the answers to my wifes security questions".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating we worked directly with USAA to reconfigure all of our security protocols including new passwords: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
we worked directly with USAA to reconfigure all of our security protocols including new passwords has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
we worked directly with USAA to reconfigure all of our security protocols including new passwords has a 0% timely response rate to CFPB complaints.
The most common issue reported against we worked directly with USAA to reconfigure all of our security protocols including new passwords is "the fraudsters were able to gain the answers to my wifes security questions" in the "we experienced a fraud event with our USAA accounts" product category.
Read our methodology — how this data is sourced, computed, and verified.