Total complaints
1
Filed since On X
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows we will be charged additional fees. Since we dont have any option's complaint history from CFPB public records. 1 consumers have filed complaints since On X. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since On X
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How we will be charged additional fees. Since we dont have any option's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| an Agent from XXXX XXXX called to schedule the date and time for the closing of our refinancing. We agreed to schedule the closing on XX/XX/XXXX at XXXX pm be done inside the NFCU -XXXX XXXX XXXX. Even during the process of our application for this refinancing | 1 |
| State | Complaints |
|---|---|
| I then requested to move the closing time at XXXX XXXX on the same day | 1 |
| Issue | Complaints |
|---|---|
| we received an email from the settlement agent containing the UNSECURED AND UNENCRYPTED 142-PAGE LOAN DISCLOSURES DOCUMENTS. I then called the Closing agent | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
we will be charged additional fees. Since we dont have any option has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to On X, and the most recent logged activity is On XX/XX/X, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, we will be charged additional fees. Since we dont have any option reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "an Agent from XXXX XXXX called to schedule the date and time for the closing of our refinancing. We agreed to schedule the closing on XX/XX/XXXX at XXXX pm be done inside the NFCU -XXXX XXXX XXXX. Even during the process of our application for this refinancing", and the single most common underlying issue is "we received an email from the settlement agent containing the UNSECURED AND UNENCRYPTED 142-PAGE LOAN DISCLOSURES DOCUMENTS. I then called the Closing agent".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating we will be charged additional fees. Since we dont have any option: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
we will be charged additional fees. Since we dont have any option has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
we will be charged additional fees. Since we dont have any option has a 0% timely response rate to CFPB complaints.
The most common issue reported against we will be charged additional fees. Since we dont have any option is "we received an email from the settlement agent containing the UNSECURED AND UNENCRYPTED 142-PAGE LOAN DISCLOSURES DOCUMENTS. I then called the Closing agent" in the "an Agent from XXXX XXXX called to schedule the date and time for the closing of our refinancing. We agreed to schedule the closing on XX/XX/XXXX at XXXX pm be done inside the NFCU -XXXX XXXX XXXX. Even during the process of our application for this refinancing" product category.
Read our methodology — how this data is sourced, computed, and verified.