we were then advised that we needed a reinstatement letter ( this was never previously mentioned ) and also told that the person who gave us the amount due over the phone should not have done that because we were into another month and the amount changed ( month changed after the received full payment ). I argued that I have been trying to pay them since XX/XX/XXXX and was told its not their problem.

What the CFPB Record Shows About we were then advised that we needed a reinstatement letter ( this was never previously mentioned ) and also told that the person who gave us the amount due over the phone should not have done that because we were into another month and the amount changed ( month changed after the received full payment ). I argued that I have been trying to pay them since XX/XX/XXXX and was told its not their problem.

we were then advised that we needed a reinstatement letter ( this was never previously mentioned ) and also told that the person who gave us the amount due over the phone should not have done that because we were into another month and the amount changed ( month changed after the received full payment ). I argued that I have been trying to pay them since XX/XX/XXXX and was told its not their problem. has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to On X, and the most recent logged activity is On XX/XX/X, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, we were then advised that we needed a reinstatement letter ( this was never previously mentioned ) and also told that the person who gave us the amount due over the phone should not have done that because we were into another month and the amount changed ( month changed after the received full payment ). I argued that I have been trying to pay them since XX/XX/XXXX and was told its not their problem. reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I called the mortgage company and sent up a payment for the full amount due", and the single most common underlying issue is "I called the mortgage company to inquire. At this point".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating we were then advised that we needed a reinstatement letter ( this was never previously mentioned ) and also told that the person who gave us the amount due over the phone should not have done that because we were into another month and the amount changed ( month changed after the received full payment ). I argued that I have been trying to pay them since XX/XX/XXXX and was told its not their problem.: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.