Total complaints
1
Filed since This
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows we were moved to the room with a working camera and then signed papers and answered the questions's complaint history from CFPB public records. 1 consumers have filed complaints since This. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since This
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How we were moved to the room with a working camera and then signed papers and answered the questions's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| there we met with Sales Rep : XXXX XXXX for an owners update. We had no intent to purchase more points as XXXX explained it was not a sales meeting and we did the owners update meeting to collect a XXXX gift card and move on with our day. It was during the meeting that XXXX explained how he was not a sales rep and actually a vacation counselor with XXXX and was there for us to help with our XXXX platinum membership. He went on explaining how the # 1 complaint from all XXXX owners is maintenance fees which we agreed was our biggest complaint with XXXX. This is the point in where he stated he could show us how to pay our maintenance fees by points that we would allow him to rent out. This is the breakdown of XXXX conversation to us : we would buy XXXX points which he would then take and rent out | 1 |
| State | Complaints |
|---|---|
| those same questions XXXX told us to expect by the XXXX XXXX employee. We answered the questions as coached by XXXX and left with our additional XXXX points. As we walked out XXXX grabbed us and quietly told us that while we were signing documents he had already set up 2 vacations with some of our newly purchased points for {$5000.00} and {$6000.00} so our XX/XX/XXXX maintenance fee was almost already covered. He said the checks would come one at a time ; one at the end of XX/XX/XXXX and the other in XX/XX/XXXX. XX/XX/XXXX came and went and no check came via mail ; we called XXXX and it took him some time to get back to us | 1 |
| Issue | Complaints |
|---|---|
| 000+ ). At this point XXXX then spent time on how we would be brought to another room with cameras and how we needed to answer certain questions. He coached us that we need to answer these questions without hesitation or delay so that it would not cause questions from the XXXX XXXX employee. He then had us look into a turned off camera in the room and had us answer the questions as he continued to coach us as to our answers. It was then that my wife asked what if you dont follow through with this and its all a sales tactic lie? XXXX said | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
we were moved to the room with a working camera and then signed papers and answered the questions has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to This, and the most recent logged activity is This is wh, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, we were moved to the room with a working camera and then signed papers and answered the questions reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "there we met with Sales Rep : XXXX XXXX for an owners update. We had no intent to purchase more points as XXXX explained it was not a sales meeting and we did the owners update meeting to collect a XXXX gift card and move on with our day. It was during the meeting that XXXX explained how he was not a sales rep and actually a vacation counselor with XXXX and was there for us to help with our XXXX platinum membership. He went on explaining how the # 1 complaint from all XXXX owners is maintenance fees which we agreed was our biggest complaint with XXXX. This is the point in where he stated he could show us how to pay our maintenance fees by points that we would allow him to rent out. This is the breakdown of XXXX conversation to us : we would buy XXXX points which he would then take and rent out", and the single most common underlying issue is "000+ ). At this point XXXX then spent time on how we would be brought to another room with cameras and how we needed to answer certain questions. He coached us that we need to answer these questions without hesitation or delay so that it would not cause questions from the XXXX XXXX employee. He then had us look into a turned off camera in the room and had us answer the questions as he continued to coach us as to our answers. It was then that my wife asked what if you dont follow through with this and its all a sales tactic lie? XXXX said".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating we were moved to the room with a working camera and then signed papers and answered the questions: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
we were moved to the room with a working camera and then signed papers and answered the questions has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
we were moved to the room with a working camera and then signed papers and answered the questions has a 0% timely response rate to CFPB complaints.
The most common issue reported against we were moved to the room with a working camera and then signed papers and answered the questions is "000+ ). At this point XXXX then spent time on how we would be brought to another room with cameras and how we needed to answer certain questions. He coached us that we need to answer these questions without hesitation or delay so that it would not cause questions from the XXXX XXXX employee. He then had us look into a turned off camera in the room and had us answer the questions as he continued to coach us as to our answers. It was then that my wife asked what if you dont follow through with this and its all a sales tactic lie? XXXX said" in the "there we met with Sales Rep : XXXX XXXX for an owners update. We had no intent to purchase more points as XXXX explained it was not a sales meeting and we did the owners update meeting to collect a XXXX gift card and move on with our day. It was during the meeting that XXXX explained how he was not a sales rep and actually a vacation counselor with XXXX and was there for us to help with our XXXX platinum membership. He went on explaining how the # 1 complaint from all XXXX owners is maintenance fees which we agreed was our biggest complaint with XXXX. This is the point in where he stated he could show us how to pay our maintenance fees by points that we would allow him to rent out. This is the breakdown of XXXX conversation to us : we would buy XXXX points which he would then take and rent out" product category.
Read our methodology — how this data is sourced, computed, and verified.