we were contacted by XXXX XXXX and after explaining our situation they suggested we complete a loan modification. During the modification we were instructed to make partial payments until it was completed. We kept making the partial payments until XX/XX/XXXX

What the CFPB Record Shows About we were contacted by XXXX XXXX and after explaining our situation they suggested we complete a loan modification. During the modification we were instructed to make partial payments until it was completed. We kept making the partial payments until XX/XX/XXXX

we were contacted by XXXX XXXX and after explaining our situation they suggested we complete a loan modification. During the modification we were instructed to make partial payments until it was completed. We kept making the partial payments until XX/XX/XXXX has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 0 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to We c, and the most recent logged activity is We continu, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, we were contacted by XXXX XXXX and after explaining our situation they suggested we complete a loan modification. During the modification we were instructed to make partial payments until it was completed. We kept making the partial payments until XX/XX/XXXX reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 100% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "thats when we contacted XXXX XXXX and they had us complete a Mortgage Assistance Application. We completed the application as instructed", and the single most common underlying issue is "so that our payments didnt go up or we wouldnt have to pay back {$40000.00} all at once. We continued calling and following up with XXXX XXXX".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating we were contacted by XXXX XXXX and after explaining our situation they suggested we complete a loan modification. During the modification we were instructed to make partial payments until it was completed. We kept making the partial payments until XX/XX/XXXX: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.