we were able to log into my account along with the chat person. The fake support person on the phone knew of my long account history and proceeded to tell me that for IRS reasons

What the CFPB Record Shows About we were able to log into my account along with the chat person. The fake support person on the phone knew of my long account history and proceeded to tell me that for IRS reasons

we were able to log into my account along with the chat person. The fake support person on the phone knew of my long account history and proceeded to tell me that for IRS reasons has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to I ca, and the most recent logged activity is I called t, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, we were able to log into my account along with the chat person. The fake support person on the phone knew of my long account history and proceeded to tell me that for IRS reasons reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "and the support person did not ask for it on this call. All the while I was on the phone with the support person", and the single most common underlying issue is "and I replied yes. I got disconnected from the XXXX number on my office phone".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating we were able to log into my account along with the chat person. The fake support person on the phone knew of my long account history and proceeded to tell me that for IRS reasons: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.