we still had not received any mail statements and sent an email to the manager to confirm this was the final balance because we wanted to avoid future issues and asked how we could pay the balance through a voicemail and email.We did not receive a reply to the phone call or email and sent an additional email follow-up on XX/XX/XXXX to the manager and apartment email address and again got no response. We then sent an additional follow-up on XX/XX/XXXX

What the CFPB Record Shows About we still had not received any mail statements and sent an email to the manager to confirm this was the final balance because we wanted to avoid future issues and asked how we could pay the balance through a voicemail and email.We did not receive a reply to the phone call or email and sent an additional email follow-up on XX/XX/XXXX to the manager and apartment email address and again got no response. We then sent an additional follow-up on XX/XX/XXXX

we still had not received any mail statements and sent an email to the manager to confirm this was the final balance because we wanted to avoid future issues and asked how we could pay the balance through a voicemail and email.We did not receive a reply to the phone call or email and sent an additional email follow-up on XX/XX/XXXX to the manager and apartment email address and again got no response. We then sent an additional follow-up on XX/XX/XXXX has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Afte, and the most recent logged activity is After seve, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, we still had not received any mail statements and sent an email to the manager to confirm this was the final balance because we wanted to avoid future issues and asked how we could pay the balance through a voicemail and email.We did not receive a reply to the phone call or email and sent an additional email follow-up on XX/XX/XXXX to the manager and apartment email address and again got no response. We then sent an additional follow-up on XX/XX/XXXX reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "we did get ahold of one of the leasing agents on XX/XX/XXXX. The leasing specialist told us that our final statement had not yet been finalized. She states she did not know why it is taking so long and does not know when we will receive the final statement. She stated that once the bill is finalized", and the single most common underlying issue is "we noted that there was a charge in our XXXX account for a carpet replacement however".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating we still had not received any mail statements and sent an email to the manager to confirm this was the final balance because we wanted to avoid future issues and asked how we could pay the balance through a voicemail and email.We did not receive a reply to the phone call or email and sent an additional email follow-up on XX/XX/XXXX to the manager and apartment email address and again got no response. We then sent an additional follow-up on XX/XX/XXXX: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.