Total complaints
1
Filed since Comp
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows we respectfully deny your request to be credited for the XXXX XXXX XXXX. I have refunded the monthly services fees assessed to your account and it will reflect as a credit on your next account statement with todays date.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,CITIBANK's complaint history from CFPB public records. 1 consumers have filed complaints since Comp. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since Comp
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How we respectfully deny your request to be credited for the XXXX XXXX XXXX. I have refunded the monthly services fees assessed to your account and it will reflect as a credit on your next account statement with todays date.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,CITIBANK's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| you cited that you have not received the XXXX XXXX XXXX offered under a new account promotion | 1 |
| State | Complaints |
|---|---|
| N.A.,OH,43214,,Consent provided,Web,2019-03-22,Closed with explanation,Yes,N/A,3187995 | 1 |
| Issue | Complaints |
|---|---|
| after meeting the terms and conditions described in the offer. Ms. XXXX | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
we respectfully deny your request to be credited for the XXXX XXXX XXXX. I have refunded the monthly services fees assessed to your account and it will reflect as a credit on your next account statement with todays date.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,CITIBANK has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Comp, and the most recent logged activity is Company 's, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, we respectfully deny your request to be credited for the XXXX XXXX XXXX. I have refunded the monthly services fees assessed to your account and it will reflect as a credit on your next account statement with todays date.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,CITIBANK reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "you cited that you have not received the XXXX XXXX XXXX offered under a new account promotion", and the single most common underlying issue is "after meeting the terms and conditions described in the offer. Ms. XXXX".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating we respectfully deny your request to be credited for the XXXX XXXX XXXX. I have refunded the monthly services fees assessed to your account and it will reflect as a credit on your next account statement with todays date.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,CITIBANK: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
we respectfully deny your request to be credited for the XXXX XXXX XXXX. I have refunded the monthly services fees assessed to your account and it will reflect as a credit on your next account statement with todays date.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,CITIBANK has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
we respectfully deny your request to be credited for the XXXX XXXX XXXX. I have refunded the monthly services fees assessed to your account and it will reflect as a credit on your next account statement with todays date.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,CITIBANK has a 0% timely response rate to CFPB complaints.
The most common issue reported against we respectfully deny your request to be credited for the XXXX XXXX XXXX. I have refunded the monthly services fees assessed to your account and it will reflect as a credit on your next account statement with todays date.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,CITIBANK is "after meeting the terms and conditions described in the offer. Ms. XXXX" in the "you cited that you have not received the XXXX XXXX XXXX offered under a new account promotion" product category.
Read our methodology — how this data is sourced, computed, and verified.