we received weekly courtesy calls from agents who told us that our case is pending '' and no further information was needed. WE UNDERSTOOD THIS TO MEAN THAT ALL DOCUMENTS INCLUDING THE XX/XX/XXXX CHECK WERE RECEIVED BY. XX/XX/XXXX - THEN we were informed in a letter dated XXXX XXXX that our loan modification was denied due to the alleged missing XX/XX/XXXX payment. I went to the bank immediately regarding the XX/XX/XXXX check for {$500.00}. According to the banks records SLS - THE MORTGAGE COMPANY HAS NOT CASHED THE XX/XX/XXXX CHECK

What the CFPB Record Shows About we received weekly courtesy calls from agents who told us that our case is pending '' and no further information was needed. WE UNDERSTOOD THIS TO MEAN THAT ALL DOCUMENTS INCLUDING THE XX/XX/XXXX CHECK WERE RECEIVED BY. XX/XX/XXXX - THEN we were informed in a letter dated XXXX XXXX that our loan modification was denied due to the alleged missing XX/XX/XXXX payment. I went to the bank immediately regarding the XX/XX/XXXX check for {$500.00}. According to the banks records SLS - THE MORTGAGE COMPANY HAS NOT CASHED THE XX/XX/XXXX CHECK

we received weekly courtesy calls from agents who told us that our case is pending '' and no further information was needed. WE UNDERSTOOD THIS TO MEAN THAT ALL DOCUMENTS INCLUDING THE XX/XX/XXXX CHECK WERE RECEIVED BY. XX/XX/XXXX - THEN we were informed in a letter dated XXXX XXXX that our loan modification was denied due to the alleged missing XX/XX/XXXX payment. I went to the bank immediately regarding the XX/XX/XXXX check for {$500.00}. According to the banks records SLS - THE MORTGAGE COMPANY HAS NOT CASHED THE XX/XX/XXXX CHECK has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to XXXX, and the most recent logged activity is XXXX AND X, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, we received weekly courtesy calls from agents who told us that our case is pending '' and no further information was needed. WE UNDERSTOOD THIS TO MEAN THAT ALL DOCUMENTS INCLUDING THE XX/XX/XXXX CHECK WERE RECEIVED BY. XX/XX/XXXX - THEN we were informed in a letter dated XXXX XXXX that our loan modification was denied due to the alleged missing XX/XX/XXXX payment. I went to the bank immediately regarding the XX/XX/XXXX check for {$500.00}. According to the banks records SLS - THE MORTGAGE COMPANY HAS NOT CASHED THE XX/XX/XXXX CHECK reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "and the check was either lost/misplaced/not cashed/ or someone was withholding the check. Instead", and the single most common underlying issue is "signed".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating we received weekly courtesy calls from agents who told us that our case is pending '' and no further information was needed. WE UNDERSTOOD THIS TO MEAN THAT ALL DOCUMENTS INCLUDING THE XX/XX/XXXX CHECK WERE RECEIVED BY. XX/XX/XXXX - THEN we were informed in a letter dated XXXX XXXX that our loan modification was denied due to the alleged missing XX/XX/XXXX payment. I went to the bank immediately regarding the XX/XX/XXXX check for {$500.00}. According to the banks records SLS - THE MORTGAGE COMPANY HAS NOT CASHED THE XX/XX/XXXX CHECK: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.