we never got any letters stating that we have a right to speak with their financial counselor

What the CFPB Record Shows About we never got any letters stating that we have a right to speak with their financial counselor

we never got any letters stating that we have a right to speak with their financial counselor has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to In X, and the most recent logged activity is In XX/XX/X, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, we never got any letters stating that we have a right to speak with their financial counselor reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "LLC a double payment for for the months of XX/XX/XXXX and XX/XX/XXXX. In XX/XX/XXXX we actually got a mortgage statement and it said we were 2 months behind and that we never paid for XX/XX/XXXX and XX/XX/XXXX 's payments. I then called them several times and even asked for a manager to call me back. I never got a phone back and I proceeded to call them at least 15 times in XX/XX/XXXX. When I finally got someone on the phone that knew what they were doing", and the single most common underlying issue is "that person had said".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating we never got any letters stating that we have a right to speak with their financial counselor: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.