we heard the exact words from each person we spoke to for 2 months. I requested to speak to a manager at Ally Financial as well as a copy of their WRITTEN policy that states an insurer must use one of the companies from Ally 's approved list of vehicle evaluations companies as well as written documentation stating they do not accept XXXX evaluations. I never received a call from a manager although I was told one would contact me in XXXX hours. After contacting Ally Financial several more times

What the CFPB Record Shows About we heard the exact words from each person we spoke to for 2 months. I requested to speak to a manager at Ally Financial as well as a copy of their WRITTEN policy that states an insurer must use one of the companies from Ally 's approved list of vehicle evaluations companies as well as written documentation stating they do not accept XXXX evaluations. I never received a call from a manager although I was told one would contact me in XXXX hours. After contacting Ally Financial several more times

we heard the exact words from each person we spoke to for 2 months. I requested to speak to a manager at Ally Financial as well as a copy of their WRITTEN policy that states an insurer must use one of the companies from Ally 's approved list of vehicle evaluations companies as well as written documentation stating they do not accept XXXX evaluations. I never received a call from a manager although I was told one would contact me in XXXX hours. After contacting Ally Financial several more times has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to XXXX, and the most recent logged activity is XXXX XXXX , giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, we heard the exact words from each person we spoke to for 2 months. I requested to speak to a manager at Ally Financial as well as a copy of their WRITTEN policy that states an insurer must use one of the companies from Ally 's approved list of vehicle evaluations companies as well as written documentation stating they do not accept XXXX evaluations. I never received a call from a manager although I was told one would contact me in XXXX hours. After contacting Ally Financial several more times reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "XXXX XXXX XXXX", and the single most common underlying issue is "etc. Consequently".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating we heard the exact words from each person we spoke to for 2 months. I requested to speak to a manager at Ally Financial as well as a copy of their WRITTEN policy that states an insurer must use one of the companies from Ally 's approved list of vehicle evaluations companies as well as written documentation stating they do not accept XXXX evaluations. I never received a call from a manager although I was told one would contact me in XXXX hours. After contacting Ally Financial several more times: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.