we expressed to them our past experiences with XXXX XXXX and XXXX XXXX XXXX these two bank institutions would freeze or block the accounts as soon as they detected suspicious activity and even went a step further and would contact us to verify each transaction. We couldnt believe Sun Trust would not protect our accounts even though we were calling them to report the fraudulent transactions once again and prevent more transactions from taking place.

What the CFPB Record Shows About we expressed to them our past experiences with XXXX XXXX and XXXX XXXX XXXX these two bank institutions would freeze or block the accounts as soon as they detected suspicious activity and even went a step further and would contact us to verify each transaction. We couldnt believe Sun Trust would not protect our accounts even though we were calling them to report the fraudulent transactions once again and prevent more transactions from taking place.

we expressed to them our past experiences with XXXX XXXX and XXXX XXXX XXXX these two bank institutions would freeze or block the accounts as soon as they detected suspicious activity and even went a step further and would contact us to verify each transaction. We couldnt believe Sun Trust would not protect our accounts even though we were calling them to report the fraudulent transactions once again and prevent more transactions from taking place. has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to XX/X, and the most recent logged activity is XX/XX/XXXX, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, we expressed to them our past experiences with XXXX XXXX and XXXX XXXX XXXX these two bank institutions would freeze or block the accounts as soon as they detected suspicious activity and even went a step further and would contact us to verify each transaction. We couldnt believe Sun Trust would not protect our accounts even though we were calling them to report the fraudulent transactions once again and prevent more transactions from taking place. reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "unfortunately what we feared and tried to prevent became reality starting XX/XX/XXXX. My husband noticed unauthorized transactions on our checking account and called Sun Trust Bank right away to notify them that there were unauthorized transactions on our checking account and wanted to freeze", and the single most common underlying issue is "Sun Trust said".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating we expressed to them our past experiences with XXXX XXXX and XXXX XXXX XXXX these two bank institutions would freeze or block the accounts as soon as they detected suspicious activity and even went a step further and would contact us to verify each transaction. We couldnt believe Sun Trust would not protect our accounts even though we were calling them to report the fraudulent transactions once again and prevent more transactions from taking place.: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.