Total complaints
1
Filed since 5. D
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows we discovered that the letter advising you of your ineligibility for a modification contained certain incorrect Net Present Value ( NPV ) information ( input values ). We apologize for this error. We are enclosing a letter with the corrected NPV input values 7. XX/XX/XXXX Plaintiff sends Defendant's complaint history from CFPB public records. 1 consumers have filed complaints since 5. D. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since 5. D
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How we discovered that the letter advising you of your ineligibility for a modification contained certain incorrect Net Present Value ( NPV ) information ( input values ). We apologize for this error. We are enclosing a letter with the corrected NPV input values 7. XX/XX/XXXX Plaintiff sends Defendant's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| sent to plaintiff after 10 months of making faithful payments on time I was not allowed to make any more payments even though I requested to continue to pay the {$1100.00} but their reasoning was I did not get all required paperwork in on time. 6. XX/XX/XXXX plaintiff since defendant response to requests for loan modification and requests a noble set of documents sent in for a mortgage modification through making home affordable ( MHA ) program 7. XX/XX/XXXX making home affordable ( MHA ) program since defendant confirmation letter. 8. XX/XX/XXXX sends letter confirmation of authorization for neighborhood assistant program ( XXXX ) to have access of records. 9. XX/XX/XXXX plaintiff requests for additional documents ( a ) recorded death certificate of deceased defendant ( b ) power of attorney for deceased defendant | 1 |
| State | Complaints |
|---|---|
| Corrected information for your Records letter which stated : Please note that our denial of your request for a modification was valid and the NPV input values used to conduct your original evaluation were correct. Due to our communication error | 1 |
| Issue | Complaints |
|---|---|
| Plaintiff sends Statement of Ineligibility for loan Modification to Defendant. 2. XXXX XXXX | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
we discovered that the letter advising you of your ineligibility for a modification contained certain incorrect Net Present Value ( NPV ) information ( input values ). We apologize for this error. We are enclosing a letter with the corrected NPV input values 7. XX/XX/XXXX Plaintiff sends Defendant has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 5. D, and the most recent logged activity is 5. Duing t, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, we discovered that the letter advising you of your ineligibility for a modification contained certain incorrect Net Present Value ( NPV ) information ( input values ). We apologize for this error. We are enclosing a letter with the corrected NPV input values 7. XX/XX/XXXX Plaintiff sends Defendant reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "sent to plaintiff after 10 months of making faithful payments on time I was not allowed to make any more payments even though I requested to continue to pay the {$1100.00} but their reasoning was I did not get all required paperwork in on time. 6. XX/XX/XXXX plaintiff since defendant response to requests for loan modification and requests a noble set of documents sent in for a mortgage modification through making home affordable ( MHA ) program 7. XX/XX/XXXX making home affordable ( MHA ) program since defendant confirmation letter. 8. XX/XX/XXXX sends letter confirmation of authorization for neighborhood assistant program ( XXXX ) to have access of records. 9. XX/XX/XXXX plaintiff requests for additional documents ( a ) recorded death certificate of deceased defendant ( b ) power of attorney for deceased defendant", and the single most common underlying issue is "Plaintiff sends Statement of Ineligibility for loan Modification to Defendant. 2. XXXX XXXX".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating we discovered that the letter advising you of your ineligibility for a modification contained certain incorrect Net Present Value ( NPV ) information ( input values ). We apologize for this error. We are enclosing a letter with the corrected NPV input values 7. XX/XX/XXXX Plaintiff sends Defendant: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
we discovered that the letter advising you of your ineligibility for a modification contained certain incorrect Net Present Value ( NPV ) information ( input values ). We apologize for this error. We are enclosing a letter with the corrected NPV input values 7. XX/XX/XXXX Plaintiff sends Defendant has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
we discovered that the letter advising you of your ineligibility for a modification contained certain incorrect Net Present Value ( NPV ) information ( input values ). We apologize for this error. We are enclosing a letter with the corrected NPV input values 7. XX/XX/XXXX Plaintiff sends Defendant has a 0% timely response rate to CFPB complaints.
The most common issue reported against we discovered that the letter advising you of your ineligibility for a modification contained certain incorrect Net Present Value ( NPV ) information ( input values ). We apologize for this error. We are enclosing a letter with the corrected NPV input values 7. XX/XX/XXXX Plaintiff sends Defendant is "Plaintiff sends Statement of Ineligibility for loan Modification to Defendant. 2. XXXX XXXX" in the "sent to plaintiff after 10 months of making faithful payments on time I was not allowed to make any more payments even though I requested to continue to pay the {$1100.00} but their reasoning was I did not get all required paperwork in on time. 6. XX/XX/XXXX plaintiff since defendant response to requests for loan modification and requests a noble set of documents sent in for a mortgage modification through making home affordable ( MHA ) program 7. XX/XX/XXXX making home affordable ( MHA ) program since defendant confirmation letter. 8. XX/XX/XXXX sends letter confirmation of authorization for neighborhood assistant program ( XXXX ) to have access of records. 9. XX/XX/XXXX plaintiff requests for additional documents ( a ) recorded death certificate of deceased defendant ( b ) power of attorney for deceased defendant" product category.
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