Total complaints
1
Filed since It t
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows we cn process that program's complaint history from CFPB public records. 1 consumers have filed complaints since It t. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since It t
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How we cn process that program's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| I was finally able to contact XXXX. I spoke with XXXX | 1 |
| State | Complaints |
|---|---|
| so you don't have to pay the XXXX payments you were behind while on the forbearance. XXXX and I make an appointment to speak on XX/XX/XXXX | 1 |
| Issue | Complaints |
|---|---|
| and I would qualify for The FHA Standalone Partial Claim at the end of the forbearence which would allow me to put the payments to the end of the Mortgage and the payments deferred would be placed in a separate loan that does not become due until the end of the mortgage term | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
we cn process that program has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to It t, and the most recent logged activity is It took mu, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, we cn process that program reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I was finally able to contact XXXX. I spoke with XXXX", and the single most common underlying issue is "and I would qualify for The FHA Standalone Partial Claim at the end of the forbearence which would allow me to put the payments to the end of the Mortgage and the payments deferred would be placed in a separate loan that does not become due until the end of the mortgage term".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating we cn process that program: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
we cn process that program has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
we cn process that program has a 0% timely response rate to CFPB complaints.
The most common issue reported against we cn process that program is "and I would qualify for The FHA Standalone Partial Claim at the end of the forbearence which would allow me to put the payments to the end of the Mortgage and the payments deferred would be placed in a separate loan that does not become due until the end of the mortgage term" in the "I was finally able to contact XXXX. I spoke with XXXX" product category.
Read our methodology — how this data is sourced, computed, and verified.