Total complaints
1
Filed since XX/X
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows we are unable to remove the restriction at this time. This is foul play I have not had any problems with my account its been active since XXXX and I have had money in and out and have paid bills normally. I havent did anything for my account to stay on restriction. I was told it was restricted due to fraudulent opening's complaint history from CFPB public records. 1 consumers have filed complaints since XX/X. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since XX/X
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How we are unable to remove the restriction at this time. This is foul play I have not had any problems with my account its been active since XXXX and I have had money in and out and have paid bills normally. I havent did anything for my account to stay on restriction. I was told it was restricted due to fraudulent opening's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| I said Youre the one that said I can withdrawal funds once they post! She stated | 1 |
| State | Complaints |
|---|---|
| now they are stating its gon na remain restricted due to unsatisfactory manner in which I maintained which is not even explanatory.,Company believes it acted appropriately as authorized by contract or law,NAVY FEDERAL CREDIT UNION,TX,751XX,Servicemember,Consent provided,Web,2024-08-16,Closed with explanation,Yes,N/A,9808061 | 1 |
| Issue | Complaints |
|---|---|
| but its showing your account is locked got ta speak to a banker to unlock account. Remind you I just pulled off funds no problem on XX/XX/year> so Im confused on how Im not able to proceed with same situation. I go back and ask man at front to put me on line with a banker and he did and told me take a seat in lobby. While Im waiting in lobby I notice the previous banker I saw took a call instead of calling me back in her office after she was finish talking to a customer. Then someone else came to wait in lobby and another banker came available and I noticed he was fidgeting and procrastinating to call next person purposely. Then he hesitated and called the two women whom came in after I signed in. I got up and went back to the man and asked him why wasnt I called and he skipped over me and I was in line before them. He looked over his computer and the lady that I spoke with earlier came out office and said to a teller Shes doing a withdrawal I have fraud security on phone they are unlocking her account give her balance and let me know when your done. I told her thank you | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
we are unable to remove the restriction at this time. This is foul play I have not had any problems with my account its been active since XXXX and I have had money in and out and have paid bills normally. I havent did anything for my account to stay on restriction. I was told it was restricted due to fraudulent opening has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to XX/X, and the most recent logged activity is XX/XX/year, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, we are unable to remove the restriction at this time. This is foul play I have not had any problems with my account its been active since XXXX and I have had money in and out and have paid bills normally. I havent did anything for my account to stay on restriction. I was told it was restricted due to fraudulent opening reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I said Youre the one that said I can withdrawal funds once they post! She stated", and the single most common underlying issue is "but its showing your account is locked got ta speak to a banker to unlock account. Remind you I just pulled off funds no problem on XX/XX/year> so Im confused on how Im not able to proceed with same situation. I go back and ask man at front to put me on line with a banker and he did and told me take a seat in lobby. While Im waiting in lobby I notice the previous banker I saw took a call instead of calling me back in her office after she was finish talking to a customer. Then someone else came to wait in lobby and another banker came available and I noticed he was fidgeting and procrastinating to call next person purposely. Then he hesitated and called the two women whom came in after I signed in. I got up and went back to the man and asked him why wasnt I called and he skipped over me and I was in line before them. He looked over his computer and the lady that I spoke with earlier came out office and said to a teller Shes doing a withdrawal I have fraud security on phone they are unlocking her account give her balance and let me know when your done. I told her thank you".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating we are unable to remove the restriction at this time. This is foul play I have not had any problems with my account its been active since XXXX and I have had money in and out and have paid bills normally. I havent did anything for my account to stay on restriction. I was told it was restricted due to fraudulent opening: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
we are unable to remove the restriction at this time. This is foul play I have not had any problems with my account its been active since XXXX and I have had money in and out and have paid bills normally. I havent did anything for my account to stay on restriction. I was told it was restricted due to fraudulent opening has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
we are unable to remove the restriction at this time. This is foul play I have not had any problems with my account its been active since XXXX and I have had money in and out and have paid bills normally. I havent did anything for my account to stay on restriction. I was told it was restricted due to fraudulent opening has a 0% timely response rate to CFPB complaints.
The most common issue reported against we are unable to remove the restriction at this time. This is foul play I have not had any problems with my account its been active since XXXX and I have had money in and out and have paid bills normally. I havent did anything for my account to stay on restriction. I was told it was restricted due to fraudulent opening is "but its showing your account is locked got ta speak to a banker to unlock account. Remind you I just pulled off funds no problem on XX/XX/year> so Im confused on how Im not able to proceed with same situation. I go back and ask man at front to put me on line with a banker and he did and told me take a seat in lobby. While Im waiting in lobby I notice the previous banker I saw took a call instead of calling me back in her office after she was finish talking to a customer. Then someone else came to wait in lobby and another banker came available and I noticed he was fidgeting and procrastinating to call next person purposely. Then he hesitated and called the two women whom came in after I signed in. I got up and went back to the man and asked him why wasnt I called and he skipped over me and I was in line before them. He looked over his computer and the lady that I spoke with earlier came out office and said to a teller Shes doing a withdrawal I have fraud security on phone they are unlocking her account give her balance and let me know when your done. I told her thank you" in the "I said Youre the one that said I can withdrawal funds once they post! She stated" product category.
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