we are on this ''. At XXXX I still see no resolution. Still missing {$100000.00}. Realizing nothing is happening at the branch I am back on the phone with BoA waiting for some sort of actual reassurance. I am finally told that XXXX at XXXX XXXX in the Fraud Protection department will be handling my claim. I was told that she would contact me shortly. At XXXX

What the CFPB Record Shows About we are on this ''. At XXXX I still see no resolution. Still missing {$100000.00}. Realizing nothing is happening at the branch I am back on the phone with BoA waiting for some sort of actual reassurance. I am finally told that XXXX at XXXX XXXX in the Fraud Protection department will be handling my claim. I was told that she would contact me shortly. At XXXX

we are on this ''. At XXXX I still see no resolution. Still missing {$100000.00}. Realizing nothing is happening at the branch I am back on the phone with BoA waiting for some sort of actual reassurance. I am finally told that XXXX at XXXX XXXX in the Fraud Protection department will be handling my claim. I was told that she would contact me shortly. At XXXX has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 0 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Whil, and the most recent logged activity is While I am, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, we are on this ''. At XXXX I still see no resolution. Still missing {$100000.00}. Realizing nothing is happening at the branch I am back on the phone with BoA waiting for some sort of actual reassurance. I am finally told that XXXX at XXXX XXXX in the Fraud Protection department will be handling my claim. I was told that she would contact me shortly. At XXXX reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I see that a transfer show up. Out of the blue a random transfer just shows up. It is being processed by Bank of America. It is the lone transfer on my account. Impossible. Then", and the single most common underlying issue is "the money is gone. {$100000.00} leaves my bank account within 10 minutes. It was the most unbelievable thing I have ever seen. I 'm telling the person on the phone at Bank of America what is happening and then I 'm being transferred again.My husband is at the local branch. He is reassured that everything will be handled. The local branch is in the process of closing our account that I have maintained for 15+ years and moving the XXXX we have left to a new account. This takes hours. I have to go to the branch and sign a new signature card. The representative 's hands are shaking as we go over the new paperwork. I am asked for my driver 's license and additional id XXXX separate times. I am a Bank of America premier customer. He has never seen anything like this he says. Then".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating we are on this ''. At XXXX I still see no resolution. Still missing {$100000.00}. Realizing nothing is happening at the branch I am back on the phone with BoA waiting for some sort of actual reassurance. I am finally told that XXXX at XXXX XXXX in the Fraud Protection department will be handling my claim. I was told that she would contact me shortly. At XXXX: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.