Total complaints
1
Filed since This
2026 data Public-data reference. official source
we are in the middle of refinancing our mortgage
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows we are in the middle of refinancing our mortgage's complaint history from CFPB public records. 1 consumers have filed complaints since This. The company has a 0% timely response rate and has provided relief in 0% of cases.
1
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
1
States Active
This
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
we are in the middle of refinancing our mortgage complaint mix by product
- and they're 1 100.0% – 0% relief
How we are in the middle of refinancing our mortgage's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| and they're attempting to raise our monthly payment by {$1000.00} in order to compensate the negative escrow balance they've created. I've called Shellpoint many times | 1 |
Top States
| State | Complaints |
|---|---|
| so we've had to increase the loan payoff amount to cover a negative escrow balance.,Company believes the complaint provided an opportunity to answer consumer's questions,Shellpoint Partners | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| where I spoke with XXXX | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About we are in the middle of refinancing our mortgage
we are in the middle of refinancing our mortgage has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to This, and the most recent logged activity is This overd, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, we are in the middle of refinancing our mortgage reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "and they're attempting to raise our monthly payment by {$1000.00} in order to compensate the negative escrow balance they've created. I've called Shellpoint many times", and the single most common underlying issue is "where I spoke with XXXX".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating we are in the middle of refinancing our mortgage: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does we are in the middle of refinancing our mortgage have?
we are in the middle of refinancing our mortgage has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
Does we are in the middle of refinancing our mortgage respond to complaints on time?
we are in the middle of refinancing our mortgage has a 0% timely response rate to CFPB complaints.
What is the most common complaint about we are in the middle of refinancing our mortgage?
The most common issue reported against we are in the middle of refinancing our mortgage is "where I spoke with XXXX" in the "and they're attempting to raise our monthly payment by {$1000.00} in order to compensate the negative escrow balance they've created. I've called Shellpoint many times" product category.
Read our methodology — how this data is sourced, computed, and verified.
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