we are going to hold your money in a suspense account and not apply it to the mortgage. I continued to try and get the necessary paperwork sent to me so we could be considered for modification and they continued to say they would send it but never did. Since the only possible way Amerihome would let me resolve this issue was to reinstate the full past due amount

What the CFPB Record Shows About we are going to hold your money in a suspense account and not apply it to the mortgage. I continued to try and get the necessary paperwork sent to me so we could be considered for modification and they continued to say they would send it but never did. Since the only possible way Amerihome would let me resolve this issue was to reinstate the full past due amount

we are going to hold your money in a suspense account and not apply it to the mortgage. I continued to try and get the necessary paperwork sent to me so we could be considered for modification and they continued to say they would send it but never did. Since the only possible way Amerihome would let me resolve this issue was to reinstate the full past due amount has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to My s, and the most recent logged activity is My sister , giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, we are going to hold your money in a suspense account and not apply it to the mortgage. I continued to try and get the necessary paperwork sent to me so we could be considered for modification and they continued to say they would send it but never did. Since the only possible way Amerihome would let me resolve this issue was to reinstate the full past due amount reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "then my father became ill and I had to help cover his medical bills. We were able to hang on and make our payments but then I lost MY job also. I was not able to make the XX/XX/XXXX payment. In XX/XX/XXXX I began trying to engage with the Amerihome loss mitigation department and asked for options to solve this problem. They promised to send out paperwork for me to complete in order to be considered for modification or partial claim or repayment plan options. As explained", and the single most common underlying issue is "which Amerihome deducted from my bank account".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating we are going to hold your money in a suspense account and not apply it to the mortgage. I continued to try and get the necessary paperwork sent to me so we could be considered for modification and they continued to say they would send it but never did. Since the only possible way Amerihome would let me resolve this issue was to reinstate the full past due amount: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.