was unable to so I called them back and another rep helped me reset my password. Once I was able to log in I got a message that I had no active accounts ''. I was still on the phone with XXXX and asked her what was going on. She put me on hold then came back and said my accounts had been closed on XX/XX/XXXX. I ask why because the CD 's were not up to renew until XXXX

What the CFPB Record Shows About was unable to so I called them back and another rep helped me reset my password. Once I was able to log in I got a message that I had no active accounts ''. I was still on the phone with XXXX and asked her what was going on. She put me on hold then came back and said my accounts had been closed on XX/XX/XXXX. I ask why because the CD 's were not up to renew until XXXX

was unable to so I called them back and another rep helped me reset my password. Once I was able to log in I got a message that I had no active accounts ''. I was still on the phone with XXXX and asked her what was going on. She put me on hold then came back and said my accounts had been closed on XX/XX/XXXX. I ask why because the CD 's were not up to renew until XXXX has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to My i, and the most recent logged activity is My issue n, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, was unable to so I called them back and another rep helped me reset my password. Once I was able to log in I got a message that I had no active accounts ''. I was still on the phone with XXXX and asked her what was going on. She put me on hold then came back and said my accounts had been closed on XX/XX/XXXX. I ask why because the CD 's were not up to renew until XXXX reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "to remove the hold and get back into my accounts and they could not verify me so they would not remove the hold and allow me access to my money. They said I had to go through their verification process and complete an AOI ( affidavit of Identity ). They couldn't email or fax me the form and said it would take 8-10 business days for me to get it. It took 2 weeks. I filled out the form", and the single most common underlying issue is "had it notarized and called them to see if I could email".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating was unable to so I called them back and another rep helped me reset my password. Once I was able to log in I got a message that I had no active accounts ''. I was still on the phone with XXXX and asked her what was going on. She put me on hold then came back and said my accounts had been closed on XX/XX/XXXX. I ask why because the CD 's were not up to renew until XXXX: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.