Total complaints
1
Filed since My i
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows was successfully verified's complaint history from CFPB public records. 1 consumers have filed complaints since My i. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since My i
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How was successfully verified's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| I then call capital one. On the call | 1 |
| State | Complaints |
|---|---|
| but when theres actual funds in my account my id doesnt pass now? There was no attempts to withdraw the funds right away | 1 |
| Issue | Complaints |
|---|---|
| the restriction was lifted. On XX/XX/year>XXXX I initiated two instant withdrawals FROM MY CHECKING ACCOUNT AT XXXXXXXX XXXX TO MY CAPITAL ONE CHECKING ACCOUNT it was successfully deposited into my capital one account. The amounts were XXXX and XXXX. On XX/XX/year> I initiated a transfer once again from my XXXX XXXX ACCOUNT TO MY CAPITAL ONE CHECKING ACCOUNT. The amount was XXXX and it was successfully deposited shortly into my capital one checking account. On XX/XX/year>XXXX I get an email that says my accounts are once again restricted. Very confused and quite concerned I called capital customer service once again today XX/XX/XXXX and I was asked some identifying questions and was sent a link to verify my government id once again. I scanned front and back of my id and was now told that my id couldnt be processed and therefore they could not verify my identity | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
was successfully verified has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to My i, and the most recent logged activity is My id was , giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, was successfully verified reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I then call capital one. On the call", and the single most common underlying issue is "the restriction was lifted. On XX/XX/year>XXXX I initiated two instant withdrawals FROM MY CHECKING ACCOUNT AT XXXXXXXX XXXX TO MY CAPITAL ONE CHECKING ACCOUNT it was successfully deposited into my capital one account. The amounts were XXXX and XXXX. On XX/XX/year> I initiated a transfer once again from my XXXX XXXX ACCOUNT TO MY CAPITAL ONE CHECKING ACCOUNT. The amount was XXXX and it was successfully deposited shortly into my capital one checking account. On XX/XX/year>XXXX I get an email that says my accounts are once again restricted. Very confused and quite concerned I called capital customer service once again today XX/XX/XXXX and I was asked some identifying questions and was sent a link to verify my government id once again. I scanned front and back of my id and was now told that my id couldnt be processed and therefore they could not verify my identity".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating was successfully verified: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
was successfully verified has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
was successfully verified has a 0% timely response rate to CFPB complaints.
The most common issue reported against was successfully verified is "the restriction was lifted. On XX/XX/year>XXXX I initiated two instant withdrawals FROM MY CHECKING ACCOUNT AT XXXXXXXX XXXX TO MY CAPITAL ONE CHECKING ACCOUNT it was successfully deposited into my capital one account. The amounts were XXXX and XXXX. On XX/XX/year> I initiated a transfer once again from my XXXX XXXX ACCOUNT TO MY CAPITAL ONE CHECKING ACCOUNT. The amount was XXXX and it was successfully deposited shortly into my capital one checking account. On XX/XX/year>XXXX I get an email that says my accounts are once again restricted. Very confused and quite concerned I called capital customer service once again today XX/XX/XXXX and I was asked some identifying questions and was sent a link to verify my government id once again. I scanned front and back of my id and was now told that my id couldnt be processed and therefore they could not verify my identity" in the "I then call capital one. On the call" product category.
Read our methodology — how this data is sourced, computed, and verified.