was not good. I had never requested deferments and I was making sufficient monthly payments in a timely manner. So

What the CFPB Record Shows About was not good. I had never requested deferments and I was making sufficient monthly payments in a timely manner. So

was not good. I had never requested deferments and I was making sufficient monthly payments in a timely manner. So has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to But, and the most recent logged activity is But, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, was not good. I had never requested deferments and I was making sufficient monthly payments in a timely manner. So reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "until recently I was willing to make payments to prove to my mom I wouldn't let her down. Also", and the single most common underlying issue is "I thought it would show diligence and responsibility in reestablishing my credit. I continued to make over the minimum payment with calls to apply toward principal first before I'd go online to pay. Navient never informed me I needed to mail in payments with instructions on a separate piece of paper monthly if I wanted to do that. After some time of being on time with payments".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating was not good. I had never requested deferments and I was making sufficient monthly payments in a timely manner. So: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.