2026 data Public-data reference. official source

was denied because your chip enabled debit card was used at a chip enabled terminal You claim for QuickPay transfers totaling {$1300.00} was denied because the device used to send these QuickPay transfers was used previously to sign into your online account. We opened claims and gave you temporary credits for transactions totaling {$530.00}. A transaction of {$2.00} was refunded by the merchant so we reversed our credit. The rest of the transactions are still being reviewed and the expected resolution date is XX/XX/XXXX. We are enclosing copies of the claim letters for your review.

1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.

1 consumer complaints filed with the CFPB

This profile shows was denied because your chip enabled debit card was used at a chip enabled terminal You claim for QuickPay transfers totaling {$1300.00} was denied because the device used to send these QuickPay transfers was used previously to sign into your online account. We opened claims and gave you temporary credits for transactions totaling {$530.00}. A transaction of {$2.00} was refunded by the merchant so we reversed our credit. The rest of the transactions are still being reviewed and the expected resolution date is XX/XX/XXXX. We are enclosing copies of the claim letters for your review.'s complaint history from CFPB public records. 1 consumers have filed complaints since `16 . The company has a 0% timely response rate and has provided relief in 0% of cases.

1
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
0
States Active
`16
Since

Total complaints

1

Filed since `16

Timely response

0%

CFPB-tracked response window

Relief rate

0%

Closed with monetary or non-monetary relief

Timely response rate 0.0%
Federal benchmark

CFPB benchmark: response within 15 calendar days of filing.

Relief rate 0.0%
Industry median

Share closed with monetary or non-monetary relief.

was denied because your chip enabled debit card was used at a chip enabled terminal You claim for QuickPay transfers totaling {$1300.00} was denied because the device used to send these QuickPay transfers was used previously to sign into your online account. We opened claims and gave you temporary credits for transactions totaling {$530.00}. A transaction of {$2.00} was refunded by the merchant so we reversed our credit. The rest of the transactions are still being reviewed and the expected resolution date is XX/XX/XXXX. We are enclosing copies of the claim letters for your review. complaint mix by product

Total complaints: 1

was denied because your chip enabled debit card was used at a chip enabled terminal You claim for QuickPay transfers totaling {$1300.00} was denied because the device used to send these QuickPay transfers was used previously to sign into your online account. We opened claims and gave you temporary credits for transactions totaling {$530.00}. A transaction of {$2.00} was refunded by the merchant so we reversed our credit. The rest of the transactions are still being reviewed and the expected resolution date is XX/XX/XXXX. We are enclosing copies of the claim letters for your review. complaint mix by product Horizontal strip chart. Width of each segment is proportional to that category's share of the 1 total complaints. Trend arrow shows rolling 12-month direction. Inline badge shows resolution rate (% closed with relief). we continue: 1 complaints (100.0%), resolution 0.0% we continue 100.0%
  • we continue 1 100.0% 0% relief

How was denied because your chip enabled debit card was used at a chip enabled terminal You claim for QuickPay transfers totaling {$1300.00} was denied because the device used to send these QuickPay transfers was used previously to sign into your online account. We opened claims and gave you temporary credits for transactions totaling {$530.00}. A transaction of {$2.00} was refunded by the merchant so we reversed our credit. The rest of the transactions are still being reviewed and the expected resolution date is XX/XX/XXXX. We are enclosing copies of the claim letters for your review.'s 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.

Complaints by Product

Product Complaints
we continue to review what we can do as a bank to remain strong 1

Top Issues

Issue Complaints
clients 1

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the CFPB Record Shows About was denied because your chip enabled debit card was used at a chip enabled terminal You claim for QuickPay transfers totaling {$1300.00} was denied because the device used to send these QuickPay transfers was used previously to sign into your online account. We opened claims and gave you temporary credits for transactions totaling {$530.00}. A transaction of {$2.00} was refunded by the merchant so we reversed our credit. The rest of the transactions are still being reviewed and the expected resolution date is XX/XX/XXXX. We are enclosing copies of the claim letters for your review.

was denied because your chip enabled debit card was used at a chip enabled terminal You claim for QuickPay transfers totaling {$1300.00} was denied because the device used to send these QuickPay transfers was used previously to sign into your online account. We opened claims and gave you temporary credits for transactions totaling {$530.00}. A transaction of {$2.00} was refunded by the merchant so we reversed our credit. The rest of the transactions are still being reviewed and the expected resolution date is XX/XX/XXXX. We are enclosing copies of the claim letters for your review. has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to `16 , and the most recent logged activity is `16 ) Plea, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, was denied because your chip enabled debit card was used at a chip enabled terminal You claim for QuickPay transfers totaling {$1300.00} was denied because the device used to send these QuickPay transfers was used previously to sign into your online account. We opened claims and gave you temporary credits for transactions totaling {$530.00}. A transaction of {$2.00} was refunded by the merchant so we reversed our credit. The rest of the transactions are still being reviewed and the expected resolution date is XX/XX/XXXX. We are enclosing copies of the claim letters for your review. reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "we continue to review what we can do as a bank to remain strong", and the single most common underlying issue is "clients".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating was denied because your chip enabled debit card was used at a chip enabled terminal You claim for QuickPay transfers totaling {$1300.00} was denied because the device used to send these QuickPay transfers was used previously to sign into your online account. We opened claims and gave you temporary credits for transactions totaling {$530.00}. A transaction of {$2.00} was refunded by the merchant so we reversed our credit. The rest of the transactions are still being reviewed and the expected resolution date is XX/XX/XXXX. We are enclosing copies of the claim letters for your review.: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.

Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.

Frequently Asked Questions

How many CFPB complaints does was denied because your chip enabled debit card was used at a chip enabled terminal You claim for QuickPay transfers totaling {$1300.00} was denied because the device used to send these QuickPay transfers was used previously to sign into your online account. We opened claims and gave you temporary credits for transactions totaling {$530.00}. A transaction of {$2.00} was refunded by the merchant so we reversed our credit. The rest of the transactions are still being reviewed and the expected resolution date is XX/XX/XXXX. We are enclosing copies of the claim letters for your review. have?

was denied because your chip enabled debit card was used at a chip enabled terminal You claim for QuickPay transfers totaling {$1300.00} was denied because the device used to send these QuickPay transfers was used previously to sign into your online account. We opened claims and gave you temporary credits for transactions totaling {$530.00}. A transaction of {$2.00} was refunded by the merchant so we reversed our credit. The rest of the transactions are still being reviewed and the expected resolution date is XX/XX/XXXX. We are enclosing copies of the claim letters for your review. has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.

Does was denied because your chip enabled debit card was used at a chip enabled terminal You claim for QuickPay transfers totaling {$1300.00} was denied because the device used to send these QuickPay transfers was used previously to sign into your online account. We opened claims and gave you temporary credits for transactions totaling {$530.00}. A transaction of {$2.00} was refunded by the merchant so we reversed our credit. The rest of the transactions are still being reviewed and the expected resolution date is XX/XX/XXXX. We are enclosing copies of the claim letters for your review. respond to complaints on time?

was denied because your chip enabled debit card was used at a chip enabled terminal You claim for QuickPay transfers totaling {$1300.00} was denied because the device used to send these QuickPay transfers was used previously to sign into your online account. We opened claims and gave you temporary credits for transactions totaling {$530.00}. A transaction of {$2.00} was refunded by the merchant so we reversed our credit. The rest of the transactions are still being reviewed and the expected resolution date is XX/XX/XXXX. We are enclosing copies of the claim letters for your review. has a 0% timely response rate to CFPB complaints.

What is the most common complaint about was denied because your chip enabled debit card was used at a chip enabled terminal You claim for QuickPay transfers totaling {$1300.00} was denied because the device used to send these QuickPay transfers was used previously to sign into your online account. We opened claims and gave you temporary credits for transactions totaling {$530.00}. A transaction of {$2.00} was refunded by the merchant so we reversed our credit. The rest of the transactions are still being reviewed and the expected resolution date is XX/XX/XXXX. We are enclosing copies of the claim letters for your review.?

The most common issue reported against was denied because your chip enabled debit card was used at a chip enabled terminal You claim for QuickPay transfers totaling {$1300.00} was denied because the device used to send these QuickPay transfers was used previously to sign into your online account. We opened claims and gave you temporary credits for transactions totaling {$530.00}. A transaction of {$2.00} was refunded by the merchant so we reversed our credit. The rest of the transactions are still being reviewed and the expected resolution date is XX/XX/XXXX. We are enclosing copies of the claim letters for your review. is "clients" in the "we continue to review what we can do as a bank to remain strong" product category.

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