Total complaints
1
Filed since The
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows was another CLOSING DISCLOUSURE that I had never seen before and did not have my signature on it. It showed that my homeowners insurance was not in escrow it was dated XX/XX/XXXX.Today's complaint history from CFPB public records. 1 consumers have filed complaints since The . The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since The
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How was another CLOSING DISCLOUSURE that I had never seen before and did not have my signature on it. It showed that my homeowners insurance was not in escrow it was dated XX/XX/XXXX.Today's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| my payments remained at XXXX. I assumed that everything was correct until XX/XX/XXXX | 1 |
| State | Complaints |
|---|---|
| I took time from work to figure out my course of action. ( XX/XX/XXXX ) I spoke with a mortgage banker here locally in XXXX Va. I got her to review my documents she identified that XXXX XXXX XXXX- XXXX was my loan originator and I should contact him as a last ditch to get any resolution to this situation. After several attempts of trying to contact XXXX XXXX I was able to talk with him around XXXX on Monday XX/XX/XXXX. After conversing with XXXX about why the mortgage did not escrow ( HOI ) homeowners insurance | 1 |
| Issue | Complaints |
|---|---|
| XXXX XXXX XXXX. I decided to email and see if I could get a response on XX/XX/XXXX. I will quote my email to him XXXX I thought my homeowners was included in the refi? I called and left a message waiting for you to return my call. I will call again today. '' ( XXXX ). He replied to my surprise and said The insurance was included as part of the escrow '' ( XXXX ). The next day I replied back Well PPH did not pay it when the bill was sent in XX/XX/XXXX and did not even notify my home insurance company XXXX that they were not going to be making a payment. I had to find out after it expired on XX/XX/XXXX. Can you please look into this. ( XXXX ). He replied You need to contact customer service | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
was another CLOSING DISCLOUSURE that I had never seen before and did not have my signature on it. It showed that my homeowners insurance was not in escrow it was dated XX/XX/XXXX.Today has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to The , and the most recent logged activity is The estima, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, was another CLOSING DISCLOUSURE that I had never seen before and did not have my signature on it. It showed that my homeowners insurance was not in escrow it was dated XX/XX/XXXX.Today reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "my payments remained at XXXX. I assumed that everything was correct until XX/XX/XXXX", and the single most common underlying issue is "XXXX XXXX XXXX. I decided to email and see if I could get a response on XX/XX/XXXX. I will quote my email to him XXXX I thought my homeowners was included in the refi? I called and left a message waiting for you to return my call. I will call again today. '' ( XXXX ). He replied to my surprise and said The insurance was included as part of the escrow '' ( XXXX ). The next day I replied back Well PPH did not pay it when the bill was sent in XX/XX/XXXX and did not even notify my home insurance company XXXX that they were not going to be making a payment. I had to find out after it expired on XX/XX/XXXX. Can you please look into this. ( XXXX ). He replied You need to contact customer service".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating was another CLOSING DISCLOUSURE that I had never seen before and did not have my signature on it. It showed that my homeowners insurance was not in escrow it was dated XX/XX/XXXX.Today: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
was another CLOSING DISCLOUSURE that I had never seen before and did not have my signature on it. It showed that my homeowners insurance was not in escrow it was dated XX/XX/XXXX.Today has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
was another CLOSING DISCLOUSURE that I had never seen before and did not have my signature on it. It showed that my homeowners insurance was not in escrow it was dated XX/XX/XXXX.Today has a 0% timely response rate to CFPB complaints.
The most common issue reported against was another CLOSING DISCLOUSURE that I had never seen before and did not have my signature on it. It showed that my homeowners insurance was not in escrow it was dated XX/XX/XXXX.Today is "XXXX XXXX XXXX. I decided to email and see if I could get a response on XX/XX/XXXX. I will quote my email to him XXXX I thought my homeowners was included in the refi? I called and left a message waiting for you to return my call. I will call again today. '' ( XXXX ). He replied to my surprise and said The insurance was included as part of the escrow '' ( XXXX ). The next day I replied back Well PPH did not pay it when the bill was sent in XX/XX/XXXX and did not even notify my home insurance company XXXX that they were not going to be making a payment. I had to find out after it expired on XX/XX/XXXX. Can you please look into this. ( XXXX ). He replied You need to contact customer service" in the "my payments remained at XXXX. I assumed that everything was correct until XX/XX/XXXX" product category.
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