Total complaints
1
Filed since In a
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows voluntary caps on liability for unauthorized credit card charges and use of ATM and debit cards.,,AMERICAN EXPRESS COMPANY,NY,14228,Servicemember,Consent provided,Web,2018-11-29,Closed with explanation,Yes,N/A,3086178's complaint history from CFPB public records. 1 consumers have filed complaints since In a. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since In a
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How voluntary caps on liability for unauthorized credit card charges and use of ATM and debit cards.,,AMERICAN EXPRESS COMPANY,NY,14228,Servicemember,Consent provided,Web,2018-11-29,Closed with explanation,Yes,N/A,3086178's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| the Fair Credit Billing Act says that youll never be liable for unauthorized charges made while your card was in your possession. In other words | 1 |
| Issue | Complaints |
|---|---|
| you wont be held liable if you still have physical possession of your credit card. See Per the Federal Reserve Board 's Regulation E | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
voluntary caps on liability for unauthorized credit card charges and use of ATM and debit cards.,,AMERICAN EXPRESS COMPANY,NY,14228,Servicemember,Consent provided,Web,2018-11-29,Closed with explanation,Yes,N/A,3086178 has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to In a, and the most recent logged activity is In additio, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, voluntary caps on liability for unauthorized credit card charges and use of ATM and debit cards.,,AMERICAN EXPRESS COMPANY,NY,14228,Servicemember,Consent provided,Web,2018-11-29,Closed with explanation,Yes,N/A,3086178 reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "the Fair Credit Billing Act says that youll never be liable for unauthorized charges made while your card was in your possession. In other words", and the single most common underlying issue is "you wont be held liable if you still have physical possession of your credit card. See Per the Federal Reserve Board 's Regulation E".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating voluntary caps on liability for unauthorized credit card charges and use of ATM and debit cards.,,AMERICAN EXPRESS COMPANY,NY,14228,Servicemember,Consent provided,Web,2018-11-29,Closed with explanation,Yes,N/A,3086178: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
Learn more about your rights and how to interpret complaint data.
Explore additional financial data about companies, lenders, and institutions on our partner portals.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
voluntary caps on liability for unauthorized credit card charges and use of ATM and debit cards.,,AMERICAN EXPRESS COMPANY,NY,14228,Servicemember,Consent provided,Web,2018-11-29,Closed with explanation,Yes,N/A,3086178 has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
voluntary caps on liability for unauthorized credit card charges and use of ATM and debit cards.,,AMERICAN EXPRESS COMPANY,NY,14228,Servicemember,Consent provided,Web,2018-11-29,Closed with explanation,Yes,N/A,3086178 has a 0% timely response rate to CFPB complaints.
The most common issue reported against voluntary caps on liability for unauthorized credit card charges and use of ATM and debit cards.,,AMERICAN EXPRESS COMPANY,NY,14228,Servicemember,Consent provided,Web,2018-11-29,Closed with explanation,Yes,N/A,3086178 is "you wont be held liable if you still have physical possession of your credit card. See Per the Federal Reserve Board 's Regulation E" in the "the Fair Credit Billing Act says that youll never be liable for unauthorized charges made while your card was in your possession. In other words" product category.
Read our methodology — how this data is sourced, computed, and verified.