Total complaints
1
Filed since Sign
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows video KYC ) ; Furnisher member code and permissible-purpose code for each inquiry ; Internal underwriting/system notes linking the authorization to my identity and the full payment ledger/first-use records.'s complaint history from CFPB public records. 1 consumers have filed complaints since Sign. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since Sign
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How video KYC ) ; Furnisher member code and permissible-purpose code for each inquiry ; Internal underwriting/system notes linking the authorization to my identity and the full payment ledger/first-use records.'s 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| provide competent evidence that I authorized it : Signed application/contract ( wet ink ) or valid e-signature that complies with the E-SIGN Act ; E-signature XXXX XXXX ( timestamps | 1 |
| Issue | Complaints |
|---|---|
| XXXX logs | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
video KYC ) ; Furnisher member code and permissible-purpose code for each inquiry ; Internal underwriting/system notes linking the authorization to my identity and the full payment ledger/first-use records. has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 0 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Sign, and the most recent logged activity is Signature/, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, video KYC ) ; Furnisher member code and permissible-purpose code for each inquiry ; Internal underwriting/system notes linking the authorization to my identity and the full payment ledger/first-use records. reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "provide competent evidence that I authorized it : Signed application/contract ( wet ink ) or valid e-signature that complies with the E-SIGN Act ; E-signature XXXX XXXX ( timestamps", and the single most common underlying issue is "XXXX logs".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating video KYC ) ; Furnisher member code and permissible-purpose code for each inquiry ; Internal underwriting/system notes linking the authorization to my identity and the full payment ledger/first-use records.: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
video KYC ) ; Furnisher member code and permissible-purpose code for each inquiry ; Internal underwriting/system notes linking the authorization to my identity and the full payment ledger/first-use records. has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
video KYC ) ; Furnisher member code and permissible-purpose code for each inquiry ; Internal underwriting/system notes linking the authorization to my identity and the full payment ledger/first-use records. has a 0% timely response rate to CFPB complaints.
The most common issue reported against video KYC ) ; Furnisher member code and permissible-purpose code for each inquiry ; Internal underwriting/system notes linking the authorization to my identity and the full payment ledger/first-use records. is "XXXX logs" in the "provide competent evidence that I authorized it : Signed application/contract ( wet ink ) or valid e-signature that complies with the E-SIGN Act ; E-signature XXXX XXXX ( timestamps" product category.
Read our methodology — how this data is sourced, computed, and verified.