Total complaints
1
Filed since XX/X
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows video footage was no longer available.'s complaint history from CFPB public records. 1 consumers have filed complaints since XX/X. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since XX/X
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How video footage was no longer available.'s 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| my wife receives a call from a USAA fraud investigator. Given the time that has elapsed | 1 |
| Issue | Complaints |
|---|---|
| not realizing the investigator is talking about the card that was replaced nearly three months ago. I speak to the investigator separately and he tells me he needs to deny this claim because the transactions were chip-present '' transactions and we had both reported the cards in our possession. I tell the investigator this is news to me to and that I need a little more time to talk to my wife and figure out what happened. He tells me he needs to close the case but I can call USAA and speak to member services if anything new is discovered once I retrace my steps that day nearly three months prior. He advises me I can also request video footage from the day of the incident | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
video footage was no longer available. has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to XX/X, and the most recent logged activity is XX/XX/XXXX, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, video footage was no longer available. reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "my wife receives a call from a USAA fraud investigator. Given the time that has elapsed", and the single most common underlying issue is "not realizing the investigator is talking about the card that was replaced nearly three months ago. I speak to the investigator separately and he tells me he needs to deny this claim because the transactions were chip-present '' transactions and we had both reported the cards in our possession. I tell the investigator this is news to me to and that I need a little more time to talk to my wife and figure out what happened. He tells me he needs to close the case but I can call USAA and speak to member services if anything new is discovered once I retrace my steps that day nearly three months prior. He advises me I can also request video footage from the day of the incident".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating video footage was no longer available.: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
video footage was no longer available. has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
video footage was no longer available. has a 0% timely response rate to CFPB complaints.
The most common issue reported against video footage was no longer available. is "not realizing the investigator is talking about the card that was replaced nearly three months ago. I speak to the investigator separately and he tells me he needs to deny this claim because the transactions were chip-present '' transactions and we had both reported the cards in our possession. I tell the investigator this is news to me to and that I need a little more time to talk to my wife and figure out what happened. He tells me he needs to close the case but I can call USAA and speak to member services if anything new is discovered once I retrace my steps that day nearly three months prior. He advises me I can also request video footage from the day of the incident" in the "my wife receives a call from a USAA fraud investigator. Given the time that has elapsed" product category.
Read our methodology — how this data is sourced, computed, and verified.