Total complaints
2
Filed since Afte
2026 data Public-data reference. official source
via telephone
2 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
2 consumer complaints filed with the CFPB
This profile shows via telephone's complaint history from CFPB public records. 2 consumers have filed complaints since Afte. The company has a 0% timely response rate and has provided relief in 0% of cases.
2
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
2
States Active
Afte
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
via telephone complaint mix by product
- I received 1 50.0% – 0% relief
- I reached 1 50.0% – 0% relief
How via telephone's 2 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| I received an email from XXXX XXXX indicating she would be contacting me on this day. I personally left a voice-mail with XXXX indicating my availability. On XX/XX/XXXX | 1 |
| I reached out to Aidvantage via telephone again on XX/XX/XXXX. However | 1 |
Top States
| State | Complaints |
|---|---|
| I was personally informed the debit cards for both my checking accounts were canceled for fraud impersonator '' by the local BOA banking institution in XXXX on XXXX. As a result | 1 |
| and explained my situation to the representative. She informed me that the representative on XX/XX/XXXX had not reissued the payment as he had said | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Card not available for use. '' Upon going into the banking center | 1 |
| at which point it suddenly informed me that the office was closed. ( I realize this sounds conspiratorial | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About via telephone
via telephone has accumulated 2 consumer complaints in the CFPB public database, with filings active across 2 U.S. states. Of those submissions, 2 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Afte, and the most recent logged activity is On XX/XX/X, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, via telephone reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I received an email from XXXX XXXX indicating she would be contacting me on this day. I personally left a voice-mail with XXXX indicating my availability. On XX/XX/XXXX", and the single most common underlying issue is "Card not available for use. '' Upon going into the banking center".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating via telephone: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does via telephone have?
via telephone has received 2 consumer complaints filed with the Consumer Financial Protection Bureau.
Does via telephone respond to complaints on time?
via telephone has a 0% timely response rate to CFPB complaints.
What is the most common complaint about via telephone?
The most common issue reported against via telephone is "Card not available for use. '' Upon going into the banking center" in the "I received an email from XXXX XXXX indicating she would be contacting me on this day. I personally left a voice-mail with XXXX indicating my availability. On XX/XX/XXXX" product category.
Read our methodology — how this data is sourced, computed, and verified.
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