Veteran focused Lender that doesn't listen to what the Veteran wants and doesn't do what's best for Veterans doesn't make sense ... XXXX tried to explain to me on the phone that my monthly payment would be lower to try to make it seem like it was a good deal. I didn't care if the monthly was lower

What the CFPB Record Shows About Veteran focused Lender that doesn't listen to what the Veteran wants and doesn't do what's best for Veterans doesn't make sense ... XXXX tried to explain to me on the phone that my monthly payment would be lower to try to make it seem like it was a good deal. I didn't care if the monthly was lower

Veteran focused Lender that doesn't listen to what the Veteran wants and doesn't do what's best for Veterans doesn't make sense ... XXXX tried to explain to me on the phone that my monthly payment would be lower to try to make it seem like it was a good deal. I didn't care if the monthly was lower has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to A fe, and the most recent logged activity is A few days, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, Veteran focused Lender that doesn't listen to what the Veteran wants and doesn't do what's best for Veterans doesn't make sense ... XXXX tried to explain to me on the phone that my monthly payment would be lower to try to make it seem like it was a good deal. I didn't care if the monthly was lower reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "but they just don't disclose the cost up front like we do '' My problems with this response is if you are offering 2.25 % and my goal was to save money over the life of my loan and you are my loan officer", and the single most common underlying issue is "not just give me the mandatory .5 % reduction and charge me MORE over the life of the loan? That seems predatory to me. Knowingly giving me a refi that doesn't meet my goals and knowing that you COULD do better in your offer? Not the way I would imagine a Veteran focused company treating a Veteran. Secondly".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating Veteran focused Lender that doesn't listen to what the Veteran wants and doesn't do what's best for Veterans doesn't make sense ... XXXX tried to explain to me on the phone that my monthly payment would be lower to try to make it seem like it was a good deal. I didn't care if the monthly was lower: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.