Total complaints
9
Filed since ADDR
2026 data Public-data reference. official source
utility bill
9 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
9 consumer complaints filed with the CFPB
This profile shows utility bill's complaint history from CFPB public records. 9 consumers have filed complaints since ADDR. The company has a 0% timely response rate and has provided relief in 0% of cases.
9
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
7
States Active
ADDR
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
utility bill complaint mix by product
- Correct all 3 33.3% – 0% relief
- authorize 2 22.2% – 0% relief
- CA XXXX 1 11.1% – 0% relief
- and when 1 11.1% – 0% relief
- I have 1 11.1% – 0% relief
- to XXXX 1 11.1% – 0% relief
How utility bill's 9 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Correct all personal information ( keeping only my legal name and current address ) | 3 |
| authorize | 2 |
| CA XXXX I have never lived at | 1 |
| and when a wrong one is attached | 1 |
| I have the right to have only accurate | 1 |
| to XXXX XXXX XXXX to now Fay Servicing. After numerous attempts to communicate with the previous lenders I was told by Fay Servicing that my previous hardship application with XXXX was not honored. They told me that I needed to reapply with them to see if I qualify for assistance | 1 |
Top States
| State | Complaints |
|---|---|
| and the denial letter. It will also be retained as part of my court record. | 3 |
| or government-issued record can tie me to this address | 1 |
| or government record linking me to this address | 1 |
| and Social Security card. Please note that the utility bill is provided specifically as proof of my current address since the address listed on my drivers license is outdated. | 1 |
| bank statement | 1 |
| even the death certificate of my husband with a hardship letter. | 1 |
| and Social Security card. Please note that the utility bill is provided specifically as proof of my current address since the address listed on my drivers license is outdated.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Experian Information Solutions Inc.,TX,76063,,Consent provided,Web,2025-03-03,Closed with explanation,Yes,N/A,12279538 | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| within fifteen ( 15 ) days of receipt of this letter | 3 |
| or been associated with this address in any capacity. Reporting it suggests that my identity or credit file may be partially merged with another consumer | 1 |
| collections | 1 |
| and which are the direct result of identity theft and fraud : Fraudulent closed accounts XXXX XXXX XXXX XXXX Opened on XX/XX/XXXX ( account number : XXXX ) XXXX XXXX XXXX Opened on XX/XX/XXXX ( account number : XXXX ) XXXX XXXX XXXX Opened on XX/XX/XXXX ( account number : XXXX ) Synovus/First Progress Opened on XX/XX/XXXX ( account number : XXXX ) XXXX XXXX XXXX XXXXXXXX Opened on XX/XX/XXXX ( account number : XXXX ) XXXX XXXX XXXX Opened on XX/XX/XXXX ( account number : XXXX ) XXXX XXXX XXXX Opened on XX/XX/XXXX ( account number : XXXX ) XXXX XXXX Opened on XX/XX/XXXX ( account number : XXXX XXXX XXXX XXXX Opened on XX/XX/XXXX ( account number : XXXX ) XXXXXXXX XXXX XXXX XXXX Opened on XX/XX/XXXX ( account number : XXXX ) XXXX XXXX Opened on XX/XX/XXXX ( account number : XXXX ) XXXX XXXX Opened on XX/XX/XXXX ( account number : XXXX ) XXXX XXXX XXXX XXXX Opened XXXX XX/XX/XXXX ( account number : XXXX ) XXXX Opened on XX/XX/XXXX XXXX account number : XXXX ) Fraudulent collection accounts XXXX XXXX Opened on XX/XX/XXXX ( account number : XXXX ) XXXX XXXX XXXX Opened on XX/XX/XXXX XXXX account number : XXXX ) XXXX XXXX XXXX Opened on XX/XX/XXXX ( account number : XXXX ) XXXX Funding Opened on XX/XX/XXXX ( account number : XXXX ) XXXX XXXX XXXX Opened on XX/XX/XXXX ( account number : XXXX ) Fraudulent hard inquiries XXXX XXXX XXXX XXXX XXXX date XX/XX/XXXX XXXX XXXX Inquiry date XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX In addition to the removal of the fraudulent entries | 1 |
| and verifiable personal information in my credit file. I submitted valid proof of my correct legal name ( XXXX XXXX XXXX XXXX ) and current address ( XXXX XXXX XXXX XXXX | 1 |
| they finally sent me one in the mail. This occurred at the end of XX/XX/XXXX. I completed the application and returned it to them immediately via fax to XXXX with all the supporting documentation they requested | 1 |
| and which are the direct result of identity theft and fraud : Fraudulent closed accounts XXXX XXXX Bank XXXX Opened on XX/XX/XXXX ( account number : XXXX ) XXXX XXXX XXXX Opened on XX/XX/XXXX ( account number : XXXX ) XXXX XXXX XXXX Opened on XX/XX/XXXX ( account number : XXXX XXXX XXXX XXXX Opened on XX/XX/XXXX ( account number : XXXX ) XXXX Banks XXXX XXXXXXXX Opened on XX/XX/XXXX ( account number : XXXX ) XXXX XXXX XXXX Opened on XX/XX/XXXX ( account number : XXXX ) XXXX XXXX XXXX Opened on XX/XX/XXXX ( account number : XXXX ) XXXX XXXX Opened on XX/XX/XXXX ( account number : XXXX XXXX XXXX XXXX Opened on XX/XX/XXXX ( account number : XXXX ) XXXX Banks XXXX XXXX Opened on XX/XX/XXXX ( account number : XXXX ) XXXX XXXX Opened on XX/XX/XXXX ( account number : XXXX ) XXXX Bank Opened on XX/XX/XXXX ( account number : XXXX ) XXXX XXXX XXXX XXXX Opened XXXX XX/XX/XXXX ( account number : XXXX XXXX XXXX Opened on XX/XX/XXXX XXXX account number : XXXX ) Fraudulent collection accounts XXXX XXXX Opened on XX/XX/XXXX ( account number : XXXX ) XXXX XXXX XXXX Opened on XX/XX/XXXX XXXX account number : XXXX ) XXXX XXXX XXXX Opened on XX/XX/XXXX ( account number : XXXX ) XXXXXXXX XXXX Opened on XX/XX/XXXX ( account number : XXXX ) XXXX XXXX XXXX Opened on XX/XX/XXXX ( account number : XXXX ) Fraudulent hard inquiries XXXX XXXX Bank XXXX Inquiry date XX/XX/XXXX XXXX XXXX Inquiry date XX/XX/XXXXXXXX XXXX XXXXXXXX Bank XXXX Inquiry date XX/XX/XXXXXXXX XXXX BankXXXX Inquiry date XX/XX/XXXXXXXX XXXX XXXX Via Dealer Inquiry date XX/XX/XXXX XXXX XXXXXXXX XXXX Inquiry XXXX XX/XX/XXXXXXXX XXXX XXXXXXXX Via Dealer Inquiry date XX/XX/XXXX XXXX XXXX Bank XXXX Inquiry date XX/XX/XXXX XXXX XXXX XXXX Inquiry date XX/XX/XXXX XXXX XXXX XXXX Inquiry date XX/XX/XXXX XXXX XXXX Inquiry date XX/XX/XXXX XXXX XXXX Inquiry date XX/XX/XXXX In addition to the removal of the fraudulent entries | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About utility bill
utility bill has accumulated 9 consumer complaints in the CFPB public database, with filings active across 7 U.S. states. Of those submissions, 8 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to ADDR, and the most recent logged activity is XXXX XXXX , giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, utility bill reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Correct all personal information ( keeping only my legal name and current address )", and the single most common underlying issue is "within fifteen ( 15 ) days of receipt of this letter".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating utility bill: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does utility bill have?
utility bill has received 9 consumer complaints filed with the Consumer Financial Protection Bureau.
Does utility bill respond to complaints on time?
utility bill has a 0% timely response rate to CFPB complaints.
What is the most common complaint about utility bill?
The most common issue reported against utility bill is "within fifteen ( 15 ) days of receipt of this letter" in the "Correct all personal information ( keeping only my legal name and current address )" product category.
Read our methodology — how this data is sourced, computed, and verified.
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