Total complaints
2
Filed since At t
2026 data Public-data reference. official source
usage
2 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
2 consumer complaints filed with the CFPB
This profile shows usage's complaint history from CFPB public records. 2 consumers have filed complaints since At t. The company has a 0% timely response rate and has provided relief in 0% of cases.
2
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
2
States Active
At t
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
usage complaint mix by product
- your position 1 50.0% – 0% relief
- billing statement 1 50.0% – 0% relief
How usage's 2 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| your position is fundamentally deficient because OneMain has not provided a single piece of competent evidence substantiating the existence | 1 |
| billing statement is a summary of charges not an evidence to substantiate them. I have never disputed the fact that either my name | 1 |
Top States
| State | Complaints |
|---|---|
| or benefit received by me Absent such documentation | 1 |
| per usage charge | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| or legitimacy of this alleged account. Despite your conclusory assertion that a full review was conducted | 1 |
| or the list of charges existed on the billing statement. I disputed charges on that billing statement because your client could not and would not provide me with evidence that the charges were valid. Since I.Q. Data International has pushed this statement down my throat at least three times | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About usage
usage has accumulated 2 consumer complaints in the CFPB public database, with filings active across 2 U.S. states. Of those submissions, 2 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to At t, and the most recent logged activity is XXXX XXXX, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, usage reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "your position is fundamentally deficient because OneMain has not provided a single piece of competent evidence substantiating the existence", and the single most common underlying issue is "or legitimacy of this alleged account. Despite your conclusory assertion that a full review was conducted".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating usage: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
Consumer Guides
Learn more about your rights and how to interpret complaint data.
Related Data
Explore additional financial data about companies, lenders, and institutions on our partner portals.
PlainBankData
Bank financial data — deposits, assets, branches, and regulatory filings for FDIC-insured institutions.
PlainAdvisorCheck
Financial advisor records — SEC and FINRA registration, disclosures, and disciplinary history.
PlainCU
Credit union data — financial performance, membership, rates, and NCUA regulatory information.
PlainInsurer
Insurance company data — financial strength, complaint ratios, market share, and state licensing.
PlainLender
Mortgage lender data — HMDA loan originations, approval rates, interest rates, and lending patterns.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does usage have?
usage has received 2 consumer complaints filed with the Consumer Financial Protection Bureau.
Does usage respond to complaints on time?
usage has a 0% timely response rate to CFPB complaints.
What is the most common complaint about usage?
The most common issue reported against usage is "or legitimacy of this alleged account. Despite your conclusory assertion that a full review was conducted" in the "your position is fundamentally deficient because OneMain has not provided a single piece of competent evidence substantiating the existence" product category.
Read our methodology — how this data is sourced, computed, and verified.
Related
